buildredux.comReviews of buildredux.com

Ordered a system in September, and it arrived with a noisy power supply fan. Support helped me get an RMA sent out, but they had me front the cost of both the new part as well as shipping, which they assured me was all refundable when the old PSU was returned. While waiting for the new PSU, I also began receiving blue screen crashes with hardware errors, so I reached out to support again. After lots of diagnostics and back and forth, they insisted I replace the GPU (NVIDIA 3070), again requiring me to front the cost. After replacing both the PSU and the GPU and still having BSODs, I asked to do a full RMA of the system. 58 days after receiving the system, BuildRedux received my system and all the replaced parts from previous repairs, AND THIS IS WHERE THE REAL PROBLEM STARTS. I inquired about when I would receive my refunds for the returned replacement parts, and was informed that I would not be refunded for the nearly $80 in shipping that I was forced to pay. One customer support rep explicitly admitted they would not honor statements about refunds made by a previous customer support rep (which were made in writing, none the less) and then proceeded to quote me their shipping refund policy. Ironically, the policy says they will refund all shipping in the first 60 days, and so clearly this rep hadn't even bothered to (A) look at my order or (B) review my previous interactions with their customer support team. At this point, I was so fed up that I cut my losses and requested a full refund. Finally, almost 4 weeks after they received my returns, they did finally refund me for the system as well as the shipping, but nothing can return the months of time I had without a functioning system, or the many, many hours I had to spend arguing with them just to get a refund for the money I fronted in good faith.

It’s a great idea and I wish it had worked out. I ordered in January and cancelled my order March 17 2021 without it ever shipping. Currently awaiting a refund. For me customer service was prompt and responsive, and after many weeks of waiting for my pc to ship I asked for a realistic and accurate time frame for shipping. They gave me one but the latest day they listed came and went and two days later I cancelled. It had been 9 weeks. I understand they are experiencing a lot of difficulty between covid and the parts market but the simple fact is they took my money without the ability to deliver a product, and expected that I wait until the stars aligned to receive it. I needed the pc for a business and the impact of this is it makes me seem unreliable when I can’t even get my hands on the equipment I need. Unfortunately not worth the trouble.

The worst customer service I have placed the order on Dec 17 2020 and until now, I haven't received any update regarding my order, even I have sent several emails and called Them, non response at all. I start to feel that is this a scam??? Lisa

At first like many others I was sold on Redux by the idea of getting my custom PC prebuilt for only a $75 build and test fee, it was almost too good to be true... because it is. The entire company has 1 service rep that responds to all live chat messages, emails, and phone. And more than half the time he's completely unavailable . Orders are supposed to take 5-10 business days to ship as advertised by there site, after the 10 business days were up I logged into my account their site to check to see if it was shipped but instead was told the day it was supposed to ship that would be an additional 3 weeks. Thats fine, its Covid time and Christmas season, so understandable. Then a week later I log into the account again to look at my Specs to compare to my old system and my order had been refunded without myself ever having requested, after being informed that my cancellation request could not be cancelled even though no transaction had even showed up to my banking institution yet. The same customer service rep that submitted a cancelation request without my permission wanted me to resubmit the same order with the marked up prices due to inflation from supply and demand over the past month. Needless to say I'm not trusting these guys with anymore of my money. In conclusion, I've never had a more difficult time purchasing from a retailer my entire life. If you want a really nice PC and can't or don't want to pay the $300-$400 markup from more well know builders I'd say just put sometime into watching youtube tutorials on how to build your own, its the only realistic way to get the most bang for you buck when it comes to PCs. Redux is by far the sketchiest route regardless of what your favorite youtube reviewer has to say about the system they sent them specifically knowing it would be reviewed under a microscope. Beyond disappointed with how this company has handled everything from start to finish.