buildredux.comReviews of buildredux.com

Tried charging $582 more because they didn’t have the parts I ordered and paid for. Waited almost an entire month to be told this after me having to reach out to them. Tried relying their order tracker on the website, turns out it was lying the whole time. Went through all the steps of the build and I noticed on the 6th step it was taking longer than usual for quality assurance before packing. I reached out and was met with a supposed extra month delay and that they would charge me extra due to the graphics card I ordered no longer being in stock and they had to replace with a newer card. Had they maybe give a discount or at least honored the price I would’ve probably went with them but after no resolve I had to ahead to cancel my order. My advice is to stay away and pay the extra money elsewhere when trying to do a custom build.

They try to make you pay double for a different computer after you waited a month for them to ship the computer you ordered, just to find out the computer you ordered wasnt actually an option and they had no intent of ever delivering the computer. Basically just a scam

...SCAM... Took over a year after I first received a paper weight I paid thousands for to recieve a working pc. After a year the components are obsolete. Zero customer service. Zero care after they have your money. Pray it works and you don't have to use their warranty. They refused to honor their clearly stated warranty. This company is a scam. I still have issues they said they would resolve. Broken headset. Fans don't adjust to workload causing overheating. +. SCAM SCAM SCAM

Worst computer I've ever had the misfortune of owning. Worked fine for the first two months maybe then videos began to stutter, with a loud BRRRRRR noise and the CPU eventually overheated and the PC would no longer display when rebooted. Two lights, one red under CPU and one yellow under RAM displayed on the motherboard, eventually sent the PC back for repairs. Recieved PC back from the repair shop sometime last week and it ran fine for about... three or four days tops. Now it turns out that the Windows is corrupt. Get a blue screen with error code 0xc00000f. Tried to run UEFI and when attempting to select ANY option settings etc. It freezes and does nothing, while stuck in UEFI a yellow light comes on under the "boot" section on the motherboard. Trying to reboot the computer, the previous two lights which had previously gone away return and now the computer is again, essentially unusable. I had emailed the repair technician asking about any parts he may have replaced/repairs he may have done and it turns out that no parts have been replaced (several of which at this point I'm fairly certain are faulty themselves) but the CPU had been "reseated" windows was reinstalled and the computer was supposedly in proper working order! I have sent yet ANOTHER series of emails to the various support emails addresses but at this point I'm about fed up and feel like I may as well bin the sucker. That's about $2,700 down the TOILET. Stay AWAY from Build Redux. They fill their computers with faulty parts and don't even bother replacing them when you send it off to be "repaired". Awful product, awful waste of time and money. Awful disappointment. I've had some crummy computers in my time, but this sucker takes the cake, hands down.

I GAVE 4K TO THE SCAMMERS AND I DONT HAVE A COMPUTER. I bought a top of the line machine from them, picked all of the best parts, and after a month of owning my machine it began crashing constantly. I spent hours and hours trying to get it optimized for months. I was sure this must be user error, I went back and forth with chat gpt going through every aspect to try and find why my top of the line computer couldn't run discord or install chrome. Finally I called a local professional to help me get it running right at $90 an hour. After hours going through my machine we finally took it all apart and discovered that the cooling system for my CPU was not installed properly and that my CPU had been running WAY too hot for the whole time I had the computer. Upon contacting build redux support it was like they did everything they could to dissuade me from sending my computer back to them for repairs, they made me feel like I was stupid and just didn't understand how computers work. They refused to take accountability and forced me to buy an additional $150 box from them to ship the computer back in, and also to remove my nvidia GEforce 4090 GPU and send that seperately (another $70 shipping) and that I would be liable for any damages to it. After they had my device for over a week they finally took a look at it and *SHOCKER* my i9 CPU was totally busted. Their support was slow to respond and unhelpful throughout, no one will take accountability for their mistake. I finally got in touch with their "Sr customer experience manager" John Sweger and he's the coldest of the bunch. Offered me a $75 credit he knows I can't use on anything and denied responsibility for every complaint. All in on this I bought a $3600 machine, spent MONTHS and another $400 trying to get it to work and sending it back, and here I am without a computer for MONTHS. Apparently I should have a working computer within the next week but this experience has been hell. I have NO FAITH that I'm getting new/functioning parts on my machine and that it will be the machine I need it to be when it finally arrives. if you're considering build redux, consider that they are probably going to sell you the completely busted i9 CPU they removed from my system after they clean it up and dust it off.

I bought my computer back in December of 2022, after about a year the computer started to have issues with blue screening a lot. I did my own troubleshooting and tried to do a full format and reinstall of windows. That was not helping, I contacted their support and ran through all the troubleshooting with them and they found nothing wrong but I was still having issues. I setup and RMA, and they sent me a box and some foam to put around the outside of the computer case to ship it back. I did so and now they are rejecting my warranty cause it was damaged in shipping back to them. The GPU and motherboard, I was not told or sent anything from Build Redux to put inside the case for shipping it back to them. Never buying from them or any other computer builder again.

I highly recommend that, if you received defective equipment from Redux, you file a complaint with the Better Business Bureau. I have seen enough real feedback compared to their purchased reviews to know financial fraud when I see it. It is illegal to intentionally sell defective equipment with the intent of deferring revenue loss. The BBB (bbb.org) knows Redux, Inc of California. That's who you would file your complaint against, just as I filed mine. It's obvious I made a mistake with this company. Don't repeat my mistake!

It is truly too bad the rating does not go into negative numbers because that is the way I feel about this tremendous waste of money and time, first off when I first received my system on 4/22/2023 I was truly excited to have my first real gaming system I thought I was enjoying the gaming experience with it fast loading no issues with gaming was able to run multiple games at once due to having dual 34” monitors and then all of a sudden you know kinda like when the warranty runs out on your vehicle and everything stops or breaks yeah that is pretty much what happened here they apparently they sent me a system that has an outdated BIOS and when I ran updates for everything to include the video card well my monitors would not come on so I could complete the simple task of updating the BIOS and when I reached out to Robert Romero with Build Redux he informed me that I was out of luck on getting my money back since I was well out of the 30 refund window, there is a reason they only give you 30 days because they know there systems are crap. I personally would not recommend spending yoru hard earned money on this GO BUILD YOUR OWN system for much cheaper do not believe the HYPE in their advertisements.