BuildiumReviews of buildium.com

Terrible customer service and not all of their customer service reps seem to know how to fix things. Onboarding was terrible and felt like we were hung out to dry and had to learn everything step by step in order to get things up and running. Very disappointing to have to spend hours a day on the phone with them trying to get through or being on hold to get issues resolved. Recently, we had a tenant who stopped payment and reversed all of her payments. Buildium took the monies out of our account without previous notification and we were left high and dry with a tenant who occupied the property for months and then reversed her rent payments made and now we are evicting her. Buildium should have notified us to dispute this and not just take the monies back that the tenant willfully paid in the first place. We have lost owners due to how long it takes for the funds to process through EFT's and the application process takes far too long as you have to wait days for the application fees to process before running their screening. We have lost potential tenants as well due to the delays. This experience has been the worst! We are now in search of a new software company to help our expanding rental company.

Do not use this company. They recently deleted all my data and informed me there is no way to recover it.

The software seems really solid. The implementation is terrible. They don't have enough implementation specialist to help with setup. Getting appointments with them are scheduled weeks out and spread too far apart to get any moment on a set up. We have had to delay a failure on our attempt with Buildium, demand a refund, and select another provider. They could be good, they just aren't staffed to make it work.

Don't do it. I've been with Buildium for over a decade and their resent changes to credit reports is by far the stupidest change they made. Use to be once the tenant fills out the application and pays the application fee I can just order the credit report. No the tenants has to wait for me to process the application then order the report so an email can be sent to the tenant where they can initiate the process by filling out more information then they approve what they already approved when they filled out the application and paid the fee. Very efficient. Time to find a replacement to Buildium.

customer service is terrible. Software is overpriced and outdated. The 1 good feature, the Electronic payments (Epay) for tenant, owner, bill payments is awful. Account will be placed on a 4 business day hold on all transactions. Is this 2010? Software technology is outdated and doesn’t match up to Appfolio at all. I would not waste your money on this software. Reaves Management Group

Been on hold to speak with customer service for an hour this morning.. and counting.

Don't sign up with this company. Buildium charged us over $200.00 for nothing, Buildium only gave us $5000.00 limit per month, what can we do with $5000.00 limit per month? Buildium should let us know before charged us, it wasted time and money, Buildum refused refund, poor customer service and dishonest people.

BE AWARE! DO NOT USE! Horrible customer service. Software does NOT work. We have tenants waiting to get their application processed. Glitches with software and they do not guarantee time frame (per Dave the manager!). We have been calling for 3 days and they are still saying that they do not know when It's going to work! ***Update-Buildium is quick to respond within a couple of hours to my review yet has waited more than 3 days to correct their software glitch! I am losing hundred's a day because of your companies inadequacies and failure to expedite correcting this software problem. I am NOT able to accept applications for tenants and your response is that "you are working on it"? This is exactly why I do NOT recommend Buildium!!!