BuildiumReviews of buildium.com

-Your software does not work well. It freezes up - for all staff whether they are in the office or on other computers outside of the office. -The software takes forever to run banking transactions for prior years and I was told that your server gets bogged down when this is requested. Truthfully, we pay quite a lot of money per month which should warrant an update to your servers to accommodate the many needs of the property management companies. -When recording a payment in a ledger, your software tends to show the previous amount entered at the bottom instead of refreshing to show the amount entered at the time. -Our maintenance team attaches pictures to work orders. There are days they have no issue and then days that they cannot complete this simple task and have to text the pics to our cell phones for us to email ourselves and then upload to the work order. -These are just a few concerns and issues we are dealing with. There are sporadic issues that happen on a daily basis and we never know how buildium is going to act from one day to the next.

They promised the moon and delivered squat. I was very specific about what I needed and they promised to provide it. I needed details utility invoices and what I got was one line - no reading, no usage, no rate, nada

Stay away! Horrible service, salesmen, and support team!! A Buildium sales rep signed me up under the agreement that I could connect my credit cards to Buildium's accounting software. Upon signing up, I realized this to be not true. I promptly contacted him to have my account closed and he essentially ghosted me. I reached out to the customer service team and they told me they had processed my cancellation and that I should receive a refund. I never did, so I followed up over the course of two weeks and still have yet to hear anything back. They are now trying to charge me again and continue my subscription despite the fact that I have IN WRITING that my account was canceled. Buyer beware!!!

I thought it was me but no. Several years ago, I was a member and boy was it top notch service, response, availability to the customer. I dabbled with the program and loved it. Fast forward to Nov 2023. I decide to reinstate a new account and start 2024 organized. It appears that once they received my payment for the year, they locked me out of my account. I have tried resetting the password at least 3 dozen times since, without as much as an auto response or call back. Nothing. It's February 2024 and I am still locked out. I tried calling different days, different hours, ZERO CUSTOMER SERVICE AVAILABLE. No-one responds to emails, calls, vm, website, NOTHING. I lost close to $800 prepaid services for a program that I have not been able to use after day one. How this company went from top notch number one vendor to non existent, is beyond believable. What a disappointment and what a bunch of thieves. Ive spent way too much time trying to get a live person on the line but all I hear is how the menu has changed blah blah blah. Don't waste your time. Doesn't matter if the request is in blood, they don't care once they are paid. As a realtor in the business,I will make sure no-one I know makes this mistake. To the new management of this company....you suck. You've managed to destroy an amazing program. Are you even operational anymore?

Long time Buildium Client, when it was managed well and customer support matter to this Real Page Company. (10 plus years) Customer relations and support is NOT a priority to Buildium any longer. CSR reps are not trained on the entirety of their systems and we still are waiting on one account for 8 months and new account to be fixed by the IT team for the past 4 months. Sales personal are liars. Promise’s made and in writing and they bait and switch what benefits themselves or chose not to return emails or calls as scheduled. Sales has no idea how On Boarding works properly and we have a non operational account for the last 4 months. On Boarding is a joke to say the least. Waste of countless hours and appointments weeks apart to see how their new “Self service” business model is working. Each tech passes the buck with zero follow through. (Well documented) “It’s NOT OUR Job,you have to talk to a different department” and they are off the phone and leave their customers in a on going bind. Their systems are full of glitches and bugs that IT won’t fix because “there is not enough customers complaining to warrant their time to repair.” According to “Supervisors” so they claim or IT departments “It’s our issue (customer) and responsibility to “fix” their internal systems so our Mgmt company can move forward That’s the comments by IT and the cancer of mentality within this company. Arrogant Interesting passing the buck to the clients with broken software on a weekly basis. Again No refunds issued for little amount of money per month, sad. Glitches are documented even with CSR reps fixing and going back after a refresh to see their systems changing right before their eyes! True story. Clueless reps for the most part last 6 months. each one of the CS reps Pass the Buck to someone else. Countless hours and loss of production in a work day and work week, working with any dept within Buildium now a days. Months lost of production and still waiting for resolve. Says a lot and very sad when Buildium no longer trusts their own “employees” to enter into our account even using prove. “third party” access to view and make changes as other software companies do with there is an issue. Interesting. Outsourcing has destroyed this company, from the top down to the CSR answering phones at home. Worthless support. no support, don’t claim Customer Support if your not going to train them on your systems and provide customer support. Shutdown your phone system if you don’t have trained people in tech answering technical calls. Sounds like this is a theme since Summer of 2023. We know the difference between 10 years ago, and last 6/9 months. Absolutely Horrible. Loss for words and very disappointing to say the least. Our busines and tenants relied on your service and software for all parties for over a decade. You no longer back your own products it’s evident to all of your existing and new customers, unfortunately. See other reviews On Boarding was part of the Terms And conditions and contract approved. After zero progress by On Boarding 30/45 min calls every 10/14 days, for months on end, they decided to start to charge our credit card $188 per hour. Per onboarding call (1-hour) in December without authorization or permission to do so. This is Fraud, plain and simple. We trust your company and system with our Business Credit card and you take upon yourself to help your self to our card for illegal charges? What is wrong with you Buildium and those in management that allow this to happen on your watch. Thieves plain and simple (No this was NOT the monthly service plan charge) Funny when a parent corporation looses Tens of Millions in a Fraud cause, PUBLICLY. and they pull this? Change Terms and condi days after it went mainstream. RUN AWAY as fast you can coming from a long time client. Of course no refunds to the CC given when called on, within 5 mins of the unauthorized charges. No explanation or excuse. They steal and it’s ok by them. This is how they operate now. “terms and conditions” is there go to. Trust is beyond broken and seems to be the new culture with this company, plus zero Credibility, nor communication on outstanding Technical issues. Each and every dept for the last 4 months has been the worst exp Leave the systems well enough alone. If it’s not broken don’t touch it. New features fine, but if your not beta testing internally, UVT, than shame on you. We, your clients, are not your Genuine Pigs and then IT decides not to fix the mess’s created. It’s a simple system when it works But it’s not important to The Employees or Management any longer. $ is all they care about and signing up small businesses. After that good luck, new accounts. Find a company that actually takes pride in their work, reputation and the clients. Real Page and Buildium is not it.

I signed up for a subscription to this service on 7/26/2023, and to date have not been able to get it working properly. Support finally replied today stating that they don't support my legal structure (multiple LLCs for holding properties) in their system. I requested a pro-rated refund and was told that under their terms and conditions they never issue refunds. Therefore, I have a service that I will not be using for the next 9 months because my business is not supported. Their customer support is pretty much one person replying to emails (it's always the same person). I really wanted this product to work, because it looks nice and seems like it's put together nicely. However, it's unusable for my business and the way support works currently makes it unusable for any business that is tracking financial transactions like rentals.

Buildium is the swiss army knife of property management software; they do everything poorly. It took days to get someone on the phone that could assist us with integration. Their add on services, like Property Inspector are terrible, and b/c they partner with another companies to provide the service, they have little to no control of the customer experience. Stay away!!!

We use buildium and seriously I have zero to say that is positive. When you reach their ‘award winning’ customer service it’s usually someone in their house who wants to pawn you off of on another person who never calls back. They submit a request to have someone call you and they rarely do. Seriously the financial and banking side of their app needs someone who actually has experience in the terminology and lingo used in banking and finance as their site is difficult and often doesn’t make sense. Been trying to get help from someone not in the Philippines who actually can help me. Don’t use this site. I’d rather pay twice and have a better site and actual help for their lame site.