BuildiumReviews of buildium.com

Some professional items missing. Virtue signaling is a bit cheesy also.

Software slow and redundant in some places Need more ability to be tailored to clients

I have a strong back ground in accounting and Buildium has several accounting limitation that are not necessary. Just haven't taken the time to list them all or tell Buildium about them.

We've been with Buildium 4 years now. Coming from a computer based software it's been quite an upgrade. We chose Buildium because it's accounting platform was similar to our former system, and we felt it would make the transition easier. With 3 branch offices we need fluency. Regardless, as we've grown and taken on more out of state and international clients, we've received feedback on several issues which I believe are easy fixes. Buildium seems to pride itself on customer feedback, but has never given any official recognition to our ideas and feedback. Recently we were informed of a 25% price increase cleverly disguised as "bundling packages" based on "customer feedback". This is the 2nd in the past 2-3 years. While speaking to a Buildium representative, it was clear that he was not comfortable with the program. Often resorting to scripted "cliche" statements like "this isn't an easy conversation to have" and "we need this to keep improving our product based on our customer needs". This is the same rep who came to our office, and at least pretended to listen to our feedback and concerns (for the record that was 2 years ago and none were addressed). When I pressed harder for an explanation he changed his story, and basically said that Buildium feels that they deserve to make more, because their competitors are getting more. The lack of transparency, deception, and double talk (I'll stop short of calling them lies, but I'm being nice). I won't get into what the competitors offer as we bought into Buildium. But the past set of events have truly put a bad taste in our mouth. Every recent "improvement" seems to either come with a catch or it's too big of an ordeal to implement. For this, I recommend to shop around. I don't think Buildium has gotten better since we signed up. I equate their 'upgrades" to going from Windows 7 to Windows 8. Maybe back to Windows 10, but were in no better place than when it started. Just paying a lot more money.

As much as I want to say I like most things about Buildium there have been a few issues for my company with them. I operate a small property management company with approximately 50 properties give or take.. A few years back in 20011 I believe we came across Buildium software and it seem to fit what we were looking for and it was affordable. Until, we were audited by the BRE Bureau of Real Estate in 2013. That was a bitter sweet experience you never know that you don't know until they come. The BRE auditor was not happy with the lay out of the general ledger and suggested that we find something else. Well we contacted buildium and they seem to want to assist us in making some changes unfortunately, there did not seem to be any changes and we hired an accountant yet, we still additional software. Upon returning again they told us they didn't have record of the cancellation therefore, charged us $340.00 they spoke with a supervisor came back with and said they would credit the account.My concern was there is no contract and they had not provided any service you can't even look at a record in their system so no charge? After the reduction, I noticed they were charging me $60.00 no pro ration for the last two weeks of the month? No service no charge? I thought I would just wait until the beginning of the following month to begin and pay the full $60.00 for a full month. Well then the new month Came in and I went to start up and they insist I owe now $120.00. Now again, this is news to me that they now charge just for looking at their billing page only because you cannot access any part of their page unless you pay. Their reason for not removing the last month is because they gave me a prior credit but still no service. My frustration is make it known, if that's what your going to do now ,that's not what they use to do. I can make an informed decision if I know something I am a small business I have to budget. Also add a cancellation button to your billing page so that I can cancel because trying to get through the phone line is ridiculous these days but hey! I am all for growth just don't use me....Disappointed and frustrated

ABOUT INPUTTING BILLS Every month, I dread the day where I have to input all the bills with their attachment.. Because the BILLS only allows one attachment per bill, it takes us sooooo much time to ! INPUTTING NEW BILLS COULD BE A LOT BETTER. For a given vendor, we want the ability to input multiple bills, and have the ability to upload a separate attachment for each entry. Come on guys, you can do it !!!!! STANDALONE TOOL It would be nice to have a standalone tool for PC that will allow us to rapidly search Buildium content. Just a rapid search tool that would open content in Buildium. That way, we can open Buildium rapidly and go straight to the desired content. NAVIGATION IS LACKING We want to rapidly be able to jump from a property, to its lease, its owners, its renters, its bills. Improve this please MOBILE APP SUCKS The mobile app is really lacking. Please at least, add shorcuts to the following pages: - Leases, properties, rental owners, tenants, bills, applicants

Buildium seems to handle all aspects but is not particularly user friendly. Phone calls to support have been able to resolve the issues to a great extent but the banking records are not 'intuitively' easy to organize.

I think that it is very intuitive, smart, maybe a little slow but very usefull. Just wished it was a little cheaper.