BuildiumReviews of buildium.com

I am extremely disappointed with the way my services were managed and set up. After paying, no one informed me that I was good to go. I was expecting a call from someone to assist me with setting up the platform. I have never used it for even a single day, yet you’ve continued to charge my card every month. . It’s not fair to take my hard-earned money without providing the service I paid for. I am asked to add more details!! When the person who signed me up never told me that I have to self teach myself to operate the platform, never get a follow up call even tho they are taking my money every month . I have never used the platform bc I have never linked my bank yet and asked for a clear answer on of if I need a person account or a business! No one ever clearly explained! I ask the money they charge me to be credit for a future use of the account and denied ! I explained that by the time I signed in I never even have a tenant, I was trying to proactive but they take money out of my account for 5 months!!!

This company has willfully withheld depositing my tenants payments into my bank account. You can not talk to someone on the phone about it and can only communicate through email. The problem is they do not respond to email, so effectively try to steal your money. It is a huge issue, and very fraudulent. I plan to press legal and criminal charges against the company.

We discontinued our account and were told we would have read access for 60 days after our account was closed. This was not the case and all data was lost. When trying to reactivate our account to get the data they said they couldn't do that. They also turned off tenant turner a month before our subscription ended (which we already paid for and never reimbursed for) so all of our listings were not accessible. We reached out several times and the issue was never resolved. Stay away from Buildium. They don't know what they are doing and will give you false information along the way. Even when I needed support during our subscription they could never resolve the issues. We switched to Appfolio.

I have had a support ticket open for about a year and a half. It is still unresolved. 01040059. This is in addition to about 5 other tickets that I have open, ranging from 9 months to 2 months old. I'm just so tired. So tired of opening tickets, getting a single response, and then never getting responded to again. I hate suffering with this product, yet it is what I must use. Suggestion for buildium: let's slow down on the ""features"" and start by polishing up the service that we currently have, yeah? Hire more than one level 2 support person? He's overworked. With how little progress is being made, maybe hire more than a single developer too? Please? I can only plead. EDIT: From buildium, 30 minutes ago: "I see it's in progress and you and the agent are in regular correspondence" Ok? And? Is the ticket resolved? How long have we been in correspondence? Too long. Unacceptably long. It's not just that it has been an issue for a year and a half, it's also been an open ticket for a year and a half. By correspondence, do you mean how I've been yelling at a wall? Over the course of this year and a half, I have gotten an average response rate of 1 response every 2.25 months. Most of those have been the last 6 months, to be fair, at a rate of 1 each month. Also note how they failed to comment on my experience with my other 5 support tickets ❤️ EDIT: It was finally fixed. After 581 days, or 1 year 7 months, or 391 Business days, 26 emails, probably a dozen phone calls, 8 new issues opened, a trustpilot review, another 20 bugs introduced, me asking for a discount, and finally ME diagnosing the issue FOR buildium, was it finally resolved. This is the buildium experience; I do not recommend.

Awful experience! Save you money. Awful support, no training, no help, charge hidden fees for credit card tenant's payment, and can't provide information who paid with the credit card.

I was a Buildium user for over 10 years and this is my personal opinion, there has been many draw backs Such as, their platform lacks integration with QuickBooks, and their accounting software is not something most bookkeepers or CPAs are comfortable using, which has been highly problematic. But their customer support was worth all the shortfalls. Well time have changed: their customer support is now outsourced to a call center in India, where staff lack the necessary knowledge to troubleshoot the software. Instead, they simply escalate the issue to their Boston team, which never responds. I was once extremely loyal to Buildium because of their focus on small, boutique landlords, but now they overcharge for outdated software and provide subpar customer service. It's disappointing to see the decline in their quality. There have been many issues over the last year but the latest over a month ago in August 2024 and just last week 9/3/2024 and 9/6/2024 I contacted Buildium because I was unable to complete a simple background check and get an OPPS Error Try Again, as a result, and as of 9/9/2024I have never recieved a follow up to resolve this issue. As most Property managers will note This is our busy season so I have been delayed renting out units, which has been extremely costly, and I had to do a work around a used Zillow's service. Also, now their software is seriously buggy and keeps crashing. Sadly, today is the end of our buildium relationship

On July 8 2024, Buildium experienced a significant outage that lasted the entire day. This outage had a profound impact on my business operations. My entire office was on hold, unable to access vital information and perform essential tasks. As a property management company, downtime like this is not just inconvenient; it is detrimental to our operations and reputation. What is most frustrating is Buildium's response to the outage. Despite the significant disruption, they have been unwilling to offer any form of compensation. This lack of accountability and customer care is unacceptable for a service we rely on so heavily for our day-to-day operations. While I understand that technical issues can occur, the measure of a good company is how they handle these situations and support their customers through them. In this case, Buildium has fallen short. The lack of transparency, communication, and willingness to make amends has eroded my trust in their service. If you are considering Buildium for your property management needs, I urge you to consider this experience and weigh the potential risks of relying on a service that may not support you when things go wrong. There are other options out there that might better appreciate your business and provide the reliability and customer service that we, as property managers, need and deserve.

Customer service is terrible. They also keep charging me even after I cancelled my account. They didn't allow me to reactivate my account to pull the data from them. I do not recommend this company to anybody.