BuildiumReviews of buildium.com

I just canceled my buildium subscription after three months ,and went back to my previous ,rent perfect property management software due to the fact of poor customer service with buildium and slow process of them getting my bank account verified to start collecting rents from Tenants. The only thing that really wasn’t slow with this company, is them taking the monthly subscription fee out of my account for their service on their behalf. Everything that was to benefit my company as far as using the platform was extraordinarily slow. After reading all the negative reviews ,maybe it’s a blessing that I cancel now.

3 months without a functioning part of their application! Buildium states that you can sync your bank account to reconcile your transactions and I haven't been able to do that for 90 days. I contact customer service and they respond infrequently (every two weeks or so) and tell me "We've escalated this to Yodlee, this is their problem". And now I'm having to pay extra for my bookkeeper to do manual reconciliation despite what was promised with the software. The customer service is absolutely horrible and I definitely will terminating my services with them and strongly NOT recommending them to another property manager.

We are a small management company that started a couple months ago. Very unhappy with the software. I previously had my epay set up for my associations. One of the associations had owners trying to make payments which were not showing up on the ledger and telling them something along the lines that if they tried to do it again, it may result in a second payment. They resolved that in a few days. The big one for me is that not a single one of my associations are able to connect to the bank feed and use any of the reconciliation features. That was the big selling point of why I decided to invest in this software. It is going on 2 weeks now that they have still not been able to connect even a single bank account. You can't even talk on the phone with their L2 support team, it is via email. The bank issue can't even be resolved by them, and they are waiting for a developer to solve the issue. Once again it has been 10 days with no solution or timeline. Very unhappy with the software at this moment. I feel that they don't care enough about smaller companies.

I wanted to address an issue of tech support ( the association deleted my account) i made 2,Calls. First one 21, minutes and nobody picked the phone So I went thru sales so immediately someone. Answered the phone a real person And transferred me to tech support It took me 40 minutes for someone to answer the phone And then 5 minutes to look into my issue So finally told me my issue was to be discussed with the client directly in other words with the association HOA REALLY TERRIBLE ! This customer service !

Been working with Buidlium for almost 3 years, there are many issues, while its user friendly its not scaleable, its AI is not existent and there customer service is challenging. It looks like they have predetermine responses. If you have an issue, there is no one to discuss your issues with. We are starting to explore other providers.

The system itself is user-friendly and works well. Unfortunately, the customer service is among the worst I’ve experienced. I was locked out of my account for over three weeks, and the stress it caused was overwhelming. The way their support team handles issues is unacceptable. I really cannot recommend Buildium because of this.

I've been a BUILDIUM client for a long time, 7-10 years, maybe more. They used to be great customer service, problems got solved. They're now a part of a larger firm & staff is incompetent, cannot be reached by phone or web. It's pathetic, they are a shadow of their former self before they were purchased. As a 'last ditch effort' to salvage the situation & not put my firm & clients through a software change, I reached out to BUILDIUM 4/9/25 in an attempt to upgrade my account to a higher level which includes better response times & greater abiliity to chat with a person who understands what I'm talking about or chat online with a rep who can respond. Nothing. Both of those service options worked great when I first signed up with them. Now? Zero customer service. Almost zero human beings because you're likely to be talking to someone in the Philippines waste your time because you have to explain something to them they know NOTHING about. Then...they may not have any idea how to help or fix an issue. They're killing me with their pathetic or nonexistent responses. I don't know what to do except complain. Absolutely the WORST vendor or service provider I've ever experienced & I've owned my own business since 1978.

Worst communicant when you have a problem, I have been sent around in circle to find salutations for my tenants and owners. All the different departments are outsourced so you never know who you will get on the phone. they want a date of experience but this is ongoing for over a year. My coming is growing and I feel like I have to jump thru crazy hoops to get things done on my accounts.