BuildiumReviews of buildium.com

Product sucks but I can’t transfer my information out! DON’T use them!

BUYER BEWARE...... I have been using Buildium for over two years now and I would not recommend them to anyone. I think they are dishonest and It's like dealing with a dishonest used car salesman. My two main complaints are (1) I feel like they used the illegal BAIT AND SWITCH tactic to get me to go with them. (2) The tech support is absolutely horrible. When they were trying to sell me on their service they said if you go with us we will give you 3 years of inspections for free, then 2 years after I signed up they start charging my card for the service that was supposed to be provided free for 3 years. Let me also mention that I do not use there home inspection software and never have. I emailed them with my complaint and ask that they stop charging me for use of the home inspections app and refund my card for the last two months and as usual I am dealing with someone from another country that is not comprehending my complaint at all. His response is that they are not offering the 3 years free anymore and that the company does not give refunds. This is not a good business practice at all. They can't just sign me up for it and charge my card when I am supposed to get it free for 3 years and I have never even used it. The guy said in his email back to me we don't give refunds. STAY AWAY FROM THIS COMPANY. I will be leaving as soon as I can do some additional research and find another company that actually honors the deal they offer has tech support that can actually comprehend English. When you call tech support you have to wait for an long long time and when you finally are lucky enough to get someone to answer they have a thick indian accent and you have to explain your problem to them several times because they are not comprehending what I am saying. Then they ask you hold so they can look up the problem or explain the problem to someone else who actually knows the software well enough to offer up a solution. It seems like most of the tech support is new and have to put you on hold to ask someone else for help. STAY AWAY FROM THIS COMPANY I don't want anyone else to have to deal with this terrible customer support.

I have been using Buildium for the past few months, and unfortunately, my experience has been very disappointing. The onboarding and training provided at sign-up were not thorough or helpful enough to confidently navigate the system. While customer support is technically available, it has been extremely difficult to access. Wait times are consistently very long, and when opting for a callback instead of remaining on hold, the return calls have not come through. I have been trying to get a single question answered for weeks without success. As a busy business owner, I simply do not have the capacity to sit on hold for extended periods, and the lack of reliable support has made it nearly impossible to get timely assistance. On multiple occasions during training sessions, I requested that a manager reach out to discuss my concerns directly. Unfortunately, I have now experienced this twice without receiving any follow up. This raises serious concerns about either a lack of support infrastructure or a lack of priority given to client experience. Additionally, during the initial sales process, several features and capabilities were presented that we have not been able to utilize in practice. This disconnect between expectations and actual functionality has been frustrating. As property managers, efficiency is critical. We rely on systems that allow us to respond quickly and effectively to our clients’ needs. Instead, this platform has made daily operations more difficult, primarily due to the inability to get timely answers and support when needed. Overall, I am very disappointed in this experience and would not recommend this company to others.

Buildium has created serious financial harm to both our business and our tenants. Tenant payments are being collected by Buildium and not deposited into our accounts. Invalid late fees are being applied to tenants who paid on time. Invalid credits are being issued incorrectly, costing us thousands in revenue we cannot recover. Customer service is effectively nonexistent unless you pay for a premium tier — which functions as a paywall to reach a human being who still cannot resolve anything. We have made repeated contact attempts with no resolution and no accountability. This is not a software glitch. This is a pattern of financial mismanagement with no remediation path. If you are a property manager or landlord who depends on accurate payment processing and tenant billing, Buildium is a liability, not a tool. We are actively pursuing resolution through formal channels. Other operators should document every discrepancy and do the same.

DO NOT waste your time with Buildium! I have used them for four years and it's a hassle. Everytime I call support I get a different answer with issues. The cost is outrageous for what you actually receive. Current situation, I filed my 2025 1099's and a rental owner did not receive his copy in the mail because it was mailed to his old address. The day of filing the 1099's, support walked me through how to have the 1099 sent to the current address. Didn't work out that way. To mail the owner his 1099 to the correct address I had to pay $4.50 to zero out the 1099 amount & mail the zeroed out 1099 to the old address. WHAT??!! Then I was charged $50.00 to file an entirely new batch for just one rental owner correction. I also believe that the "support person" works from home due to the chickens, dogs and other noises I have heard in the background during the support calls. DON"T waste alot of your time & alot of your money.

Tenant screening takes FOREVER. 36 hours waiting on one and Buildium gives a error "Tenant Screening is currently unavailable. We're working to resolve this issue and apologize for the inconvenience." Update: 48 hours, tenant screening still running, system still says. ""Tenant Screening is currently unavailable. We're working to resolve this issue and apologize for the inconvenience." Call support and get someone that English is there second language. This is what priority support buys you.

I would not recommend Buildium to anyone. They have no transparency on cost. For example if you buy it for one year they still add two to three price increases per year. Initially our package included efts, inspections, digital signatures. Now that package you pay per use. It is not an honest company and customer service is lacking and seems to decrease weekly.

Buildium froze my account in February 2025. They needed proof that I was a “business and good standing”. I did not receive any emails telling me that they needed this document. I called in December 2025, after a 45 minute waitthey told me why my account was frozen. I sent them the form December 23. Today is January 14, 2026 and they still have not unfrozen my account. UPDATE: Jan 15, they still have not unfrozen my account!