BuildiumReviews of buildium.com

Buildium has driven tremendous growth for our HOA management business. The software maintains non-existent downtime while delivering a constant barrage of improvements. The Open API has been a game-changer, allowing us to automate complex processes like banking, AP, and even building security systems. User adoption is high due to the intuitive UI and robust mobile apps for both residents and managers, supported by a simple single sign-in. The lack of resident ACH fees (premium plan) is a massive competitive advantage, reducing our check payments to under 4% in a very large portfolio. Real-time financials for boards provide ultimate transparency. Support has been world-class from our Customer Success Manager and ticket support team!

very knowledgable staff

Excellent customer support service

The Buildium customer support service is excellent. I spoke with Jason/Product Support Agent who was very friendly, knowledgeable and professional. He understood my question, patiently walked me through the process and resolved the issue. I was very happy with the resolution and his excellent service. I was also glad my call was taken right away. Thank you for your assistance, Jason!

Always easy to use and great support team! Very quick to respond.

We have been using Buildium since May 2025. Prior to changing to Buildium we were using Quickbooks which we had over 30 years experience with. We changed to Buildium since the price for Quickbooks increased from $300 in 2021 to $1000 for 2025 (of course after we cancelled Quickbooks they then offered a reasonable rate for one years). We are a very small homeowners association with only 23 homeowners. While exploring which accounting program to use our consultant kept telling us that the program is easier to use then Quickbooks. After initial setup and a slight learning curve we determined he was correct. The more we work with Buildium the more features we learn it has. We were only concerned about purchasing an accounting program and have learned this program is more then that. It documents emails and texts to our homeowners. One of the problems we had is that some of the homes in the association are owned by more than one person. Some have up to 6 owners. We can now set up each individual as an owner to a unit so we don't have to figure own which owners is the person handing payments this year. The program now allows us to send one email to every owner instead of numerous emails. This allows us to send only one email for the yearly assessment instead of at least 23. I expect next week I will find another feature we did not anticipate. As you can probably tell, I highly recommend this product.

Great customer service as always!

Any time I call for assistance, support is always helpful and makes sure needs are addressed. Today I spoke with Chrisline and Jasmine, who were exceptional.