BuildiumReviews of buildium.com

I've been a Buildium customer since 2018. The customer service used to be great but that has changed. In recent years they've made several changes to the way the system operates that make it more difficult to use instead of easier. Recently I discovered an $80 charge for an app "Happy inspector"on my monthly invoice, unfortunately for me I haven't been doing careful reviews and that charge has been happening since April. I called customer service to find out why I'm being charged an additional $80/month for something I've never used they said I've always had access to this "great app" and they decided several months ago to start charging. I don't remember any communication about this new charge and I definitely didn't authorize it, I've asked for a refund of $320 for the 4 months already billed but it seems unlikely I'll get it. My yearly charge for this program last year was over $3000. I've contact customer service and the sales team about the many changes to the program and my dissatisfaction with the program and customer service but have received no response. As much as I'd rather not change systems I have no choice and will be making a change at the end of my current term. It's become clear they don't value their customers.

I have been a landlord for 35 years. I decided to hire a management company to manage some of my buildings. They use Buildium for their reports. It is time-consuming and aggravating to find what you are looking for because there are so many unnecessary and similar categories. I hope they will simplify the side menu and make the categories clearer.

I run a growing property management business, and we're growing fairly quickly. I use Buildium epay so people can pay their rents via the portal, which sounds like a great plan... At least until you realize that Buildium decides to implement ridiculously low deposit limits. 2 months in a row, the limit they granted me was so low that I had tenants unable to pay their rents. Looking at a third month in a row now potentially so I decided to not let people pay online to start off, but they now have to bring my cashier's checks or money orders to get around this idiotic limit that makes zero sense. I am pretty much forced to look at alternatives cause I can't have my customers being unable to pay their rents!

The app is solid and easy to use, but customer support is abysmal. I have worked for almost a year and a half to get the repayment working in the Virgin Islands. We were told to go through CSG Forte. We were approved, but then Buildium denied us without any satisfactory response. Other than the bank account, our sister company uses the same bank as we do. It has been beyond frustrating.

Five things: 1) [today, in the request for comment email, Trustpilot?] Upon clicking the email's "Write Your Review" button: HTTPS-Only Mode Alert Secure Site Not Available You’ve enabled HTTPS-Only Mode for enhanced security, and a HTTPS version of go.buildium.com is not available. 2) [Buildium] Continued frustration that we are not able to create an HOA sub-association (or even such for a select set of GLs) budget and, 3) see YTD amounts, by month, etc., budget-vs-actuals, and ... 4) drill into a time-unit element, e.g., July, to see the associated bills. I've had to cobble together this information from several queries into several spreadsheets and re-arrange everything. 5) [today, Trustpilot] the awkward re-sign-in procedure at the end of the questionnaire form asking for sign-in to what turned out to be a Trustpilot account rather than my account with Buildium. Whew! Hope this helps. David Stubbs Erickson Farms HOA Management Software Committee Vancouver, WA

Buildium is great. But I would not recommend it to new landlords. The background search function is entirely broken. It used to work but for some reason, Buidlium decided to switch to a new provider. That provider is terrible. So that's my review. I like Buildium but I would not recommend it.

I been from resident side, and my payment went missing. After two weeks trying to contact customer support, is a disaster, they do not call you back. I end up calling my bank and opening a claim getting a refund. First had good experience, now highly do not recommend to use this platform.

Software is decent once everything is up and running but the setup and support is terrible. Farmed out customer service with terrible follow through and no accountability. Cheaper options are out there now with as good of software and better setup/support.