BuildiumReviews of buildium.com

Response from BuildiumOct 18, 2017

Hi Kayvon, Thank you for your ​feedback​. We understand you've been working with Jay Wilson, Buildium's account management manager, regarding the items you've brought up in this review. To reiterate what Jay has mentioned to you personally, the request to be able to search for a property by typing it in on the Budget vs Actuals report has been ​added - you can also view these reports live in your web browser now, without having to download a PDF. The 1099 limitations you mentioned have also been resolved. Last year we added select all checkboxes to make filing 1099s easier. This year we will also have the ability to exclude specific vendors and rental owners from appearing as recipients in a batch. We realize that even with a software that has grown over the past 13 years to serve 13,000 customers there is always more we can add to our product feature set to make our customers' lives easier. It seems most of your desires revolve around reporting. We're currently investigating the ability to provide more detail on our delinquency report, as well as digging deeper into A/R & A/P within our balance sheets. We also are aiming to release features that will make it easier to share reports with your clients later on this year. Lastly, we know that the Forte customer experience is intertwined with our customer experience and we are always open to ideas to work with them to make your day better. ​It looks like your latest question revolving the budget vs actuals report was resolved with our support team, but we hope you always feel that we have an open door to provide any feedback to make not only your experience better, but all of our customers. We'll always be transparent about what is and is not currently in the works. ​Please don't hesitate to reach out to us or Jay with any continued questions or concerns. To your success, The Buildium Team

Response from BuildiumJan 29, 2016

Hi Theresa, I’m sorry that we fell short when providing you support today. Our customers are always first, and it’s difficult to hear that your impression of Buildium is so far from the high expectations we set for ourselves. I am glad that we were able to connect over the phone to work things out. I apologize for the frustration, and I hope that you do reach out to me directly if there is anything I can do to make your day easier in the future ([email protected]) Thank you, Jessica Steinberg, Customer Care Manager

Response from BuildiumJan 14, 2016

Hi Bill, Thank you for sharing your experience. We pride ourselves on the quality of our customer care team, and we’re sorry to hear that we’ve let you down. January is a busy time for us with many customers tackling their taxes and preparing for the new year. We try to support our phone line and ticketing system in a way that allows us to help as many customers as we can—as quickly as possible. For that reason, we do prefer that our customers call us directly with issues they’d like to resolve over the phone. You can always take a look at hold times first by visiting http://buildiumstat.us/. Or if you’re comfortable asking your question and receiving a response via email, our ticketing system is still an option. The billing issues you experienced were also complicated by the policies and procedures put in place to protect our customers’ sensitive account information and prevent fraudulent activity. While the precautions we take can seem frustrating, it’s critical for us to have total confidence in any changes we make to a customer's account. Regardless of the excuse, we fell short this time. I’d love to talk further about what we can do to regain your trust. Feel free to contact me directly at [email protected]. -Charlie Driggs, Director of Services

Response from BuildiumApr 16, 2015

Hi Dave, Thank you for your feedback. Creating memorable customer experiences is something we pride ourselves on, and it sounds like we have let you down. I’d love to get in touch with you directly to learn more about the issues and see if there is anything we can do to make it right. You bring up a lot of really valid concerns and we don’t want these issues to be ignored. If you could reach out to me directly at [email protected], I would really appreciate it. -Jessica Steinberg, Customer Care Manager

Response from BuildiumJan 27, 2015

Hi Anthony, I'm sorry to hear that you feel this way. We did make some changes to our plans and pricing this summer - they were the first changes we've made to pricing in more than 4 years. While we did sell a 25 unit plan for $15 per month, our entry level plan now allows you manage up to 40 units for $40 per month. We allowed everyone on an annual contract to keep their rates, offered loyalty credits to existing customers on a monthly plan to help ease the increase, and the pricing for our larger plans didn't change much if at all (some customers actually saved money). We're continuing to make major investments in our product and service so that we can continue to offer property managers the best tools possible to make them more efficient and profitable. Making those investments required that we increase the price for our entry level plan - we couldn't feasibly do so from a business perspective while selling a $15 per month plan. I think if you look at other comparable, comprehensive property management software solutions you'll find that Buildium is still far less expensive and more accessible than the competition. There are also other "lighter" solutions out there at a lower price point that we'd be happy to recommend. We try really hard to be as transparent as possible - that's why we're one of the few companies in our space that publishes pricing information directly on our website. We're on a mission to "help small businesses succeed, while setting the highest standard for how business should be done" and I'm sorry to hear that we didn't fulfill your expectations. I'd love to chat with you further to see if we can make you a Buildium believer again. You can reach me directly at [email protected]. -Geoff Roberts, Director of Marketing