BuildiumReviews of buildium.com

Our property manangement company has used Buildium for over a year and we can't wait to switch (which unfortunately will take some time, in part because how hard it has been for all our tenants to just get setup in their terrible system). Their customer service is terrible- often taking weeks to respond to inquiries if they ever respond. Their software is poorly designed, burying things inside tons of menus with no breadcrumbs to return to menus. It generally takes 10 steps to do what other software can do in 2-3. Their registration for LLC bank accounts is beyond insane and requires dozens of steps that other services don't demand including hard credit inquiries for every owner every time. And once you jump through all those hoops- they can't even sync with your bank account to record transactions so everything must be done manually. Their app is next to useless and can't even record receipt photos. Often their staff are unfamiliar with their software and unable to help with basic question by phone. It's a hot mess and they treat their paying customers like a hassle. They send polls asking for feedback, which I always respond with a 1 star and they never inquire what's wrong or take any of our suggestions. They've done everything they can to earn this bad review- please don't make the mistake we did and don't use Buildium!

The setup process is very involved and the interface is not intuitive. After setting up a bank account, and Lin king the account to ALL my properties, and entering data, a month later I received an email that I had transposed two digits of the account number. A simple error, easily fixed, right? WRONG!! Nothing is simple with Buildium. I have to go back and delete ALL entries relating to the old account, then deactivate the account, set up a new account, and because I am "changing accounts" (even though the old account never really was) now I have to go into a branch of the bank and get a letter signed and stamped by a bank staff member. All because I transposed two digits on the initial account setu, which any fool can see by looking at the bank statement I sent them. So Building STINKS if you ever actually make a mistake If you make a mistake, don't count on getting any help to fix it!!

We have 2 accounts one for normal property management and one for vacation rentals since neither side is great at either you have to manipulate things to make rentals work properly and you have to really manipulate things to make vacation rentals work somewhat well. But Buildium is in my opinion 3-5 years behind other services out there for the same money and ins one cases less. In the covid world there is no way for them to add a virtual tour to the listing with out putting the link in the description and then your listing gets booted from the third party site since they don’t allow links in the description section. Bright mls sucks but they have only been around for 2 years and they have the proper virtual tours links so your 3D tour shows up and your listing does not get pulled from the 3rd party sites. They have accounting error issues and they help you fix the stupidness but calling in is a wast of time. You will loose half a day till you get issues fixed. Nothing is really as easy as it could be. Just a very antiquated software. They also just released a Bulletin That they are placing 3 day holds on all money coming in and out of your account. This is just crazy. They are looking to hold the money to make interest off it over night. Just tired of there constant changes and none are really any better then the last. Last update mailing clients used to be one page now it’s two pages to include all tenants on a lease to email through the system. Nothing gets easier or faster. They have a tone of reports for the most of them they are worthless.

My review is not about the software it is about the poor customer service. I was very interested in the product so I want to download the trail version. I have tried to do that multiple times and every time I submit I just get an "oops". It states I should call a number for support. I have tried that as well. I get two options , If you are a customer press 1 if you are a tenet press 2. Then just silence.

Need help. not user friendlt

The agent that replied claimed to not know what I was talking about and after I tried to explain further, no one else has since replied.

Association went over to this system...as a resident, it is complicated, not user friendly, difficult (if not impossible) to find items, and it may be great for those computer savvy, to the tech challenged senior it is a BEAST! Waste of time.

I would give them a straight up no star if I could - This operation is a joke. We moved over to them 9 months ago and it has been nothing but a headache. I have literally been waiting 3 months on an answer to one issue - no call backs, hold times are upwards and over 4 hours at clip and still no answers. I am so beyond frustrated with software and it's complete flaws. The accounting is a joke, email interface is ridiculous, the reports are weak and this product needs a total overhaul. The back end of this software is archaic and hasn't grown with the times. I have an IT, Property Management and Accounting background is this software is very difficult for me to use. So disappointed...