Builders Warehouse ChicagoReviews of builderswarehouse.com

Good day This is the most atrocious experience ever received from your Northgate store in Cape Town. I literally called the whole day on 15 November 2024 to follow up on my delivery that I was promised will happen today, to everytime get told by your call center that they are unable to reach the store by telephone and that they sent an email to confirm if the delivery will occur, but I must rest assured that delivery will happen between 8 am and 17:00. Well it's 17:22 and no delivery! I had to send the people home who waited for the materials. You will probably only read this mail on Monday because I can see your customer service leaves much to be desired.

Be Careful of taking any building loans from Builders Warehouse, they work with a scam company called Evolution Finance, which is predatory in nature and is like a professional mashonisa. I was adviced that this will help pick up my credit score as i did not have any credit history but in truth i was duped into it for the sake of making a sale. The loans in reality will mess up your credit score, even if you pay on time and never miss a payment. Builders how could you do this to your brand reputation? its really sad and appalling.

Why can't I simply call the branch directly? If I want to buy online I will - and Builders will certainly not be in the top 10 sites I choose from. So if I try to call up front to enquire about something I want to buy at a specific store, I get your inefficient call center, and they typically want to refer me to your online presence. It has always been a total waste of my time, your call center has NEVER assisted me in any way. Besides, I don't know why you have this half-hearted effort at going online - you should be ashamed about the level of effort you put in to populate the information associated with the items you sell online, which appears to be limited to just getting the item description and the price to show. But then again, this perfectly matches your stores. Why have a 10/10 online presence if it shows up the quality of your brick and mortar stores, that can hardly ever scrape in at a 3/10 - so I guess you want everything you do to be equally bad, is that the strategy? How did you manage to demotivate all of your workforce? When there was a "go slow" some years ago I would not have noticed, except for the Builders employees in the parking lot, who - for once - seemed to be at least partially engaged and interested in what they were doing. Inside, the same crappy service and lack of interest, the only difference with the "go-slow" was that there were fewer clusters of employees having their own private conversations. The level of customer service did not budge from the normal "mediocre". I honestly believe that Builders ranks among the very top of the most terrible retailers in South Africa. The only reason I would go to one of your stores would be if I need something quickly, and it would have to be something where the quality is generic, and after-sales service is not a factor. Seeing that I took the trouble to type all of this in response to your survey feedback request, I will copy it and post it publicly as well.

Absolute scam artists! I recently made the mistake of visiting Builders Warehouse in Vanderbijlpark after seeing prices on their website, only to find out that the in-store prices were inflated by over 150% more than the prices online. This is beyond ridiculous and feels like nothing short of a bait-and-switch tactic, I'm guessing the shop does this to make extra cash. How is it acceptable for a company to deceive customers like this? Not only did I waste time driving to the store, but I also wasted fuel and energy, expecting the prices to match what was shown online. If you're thinking about shopping here, DON'T. It's clear they don't care about customers or honesty. Builders Warehouse should be ashamed, and frankly, they deserve to shut down if this is how they operate. I'll take my money elsewhere from now on.

Builders Gezina in Pretoria is the worst of them all. They sold me an expired Rhinolite. After ceiling installation and painting it started wearing-off. I paid for the labor and paint. I went to report it and was told it will be resolved. I waited more than a week with no feedback. I then decided to go again only to be told that the responsible manager Johan Steyn is not available. One employee (which I will name later after confirming her name) told me I did not buy from them but Zambesi store. I was shocked as the store loaded it. She rudely left me when I was still talking. The second one who claimed to be a supervisor came mocking another elderly person who also had a complaint and was angry. He then said he was not going to answer someone who has hypertension and diabetic and can die any moment. The third one called Alicia was the worst who was swearing at me and banging the counter. At the end my inquiry was not resolved.

Builders Rivonis - Shocking service buying kitchen cupboards! Besides having to go in 3 times to eventually find an assistant at the kitchen section. We were told installation would be R695 per unit (7 units R4865) which would be assembling the flat packs, installing with the counter top cut and edged). After paying for the installer, they arrived and said they only assemble the cupboards, they don't install!! I'm beyond words!!!!!!

I am absolutely shocked in that in this day and age of us not wanting to waste I was forced to buy 3 m of vinyl flooring when I only required 2.3m, which means I will be disposing of 0.7m, because that is how their systems are set. What a waste!

One star as there is no zero stars….. we reacted to a product on internet. We decided to buy this inverter generator, as it was a good price. When we get to the shop (as it was not a available in store) we where told the they would order it. The next week we were told that this item was discontinued two years ago…. Yet the still advertise it. Then I asked for similar or better item for similar or better price, is was told that they will “make it happen”. Sadly the next week I was told to add another R3000 for a similar product…. I went to the store on numerous occasions only to find that nobody in the store had any idea how to treat customers or how to resolve a dispute. On one occasion i spoke to “a” or “the”. Manager and even he could not give me any answer. This is not only Paarl, bur i have visited Cape Gate as well and their customer services SUCK as well…. Maybe re design your concept…..