Builders Warehouse ChicagoReviews of builderswarehouse.com

Customer Service subpar. We went to Builders in Kearney, Nebraska with intent to purchase paint. There were very few associates in the store and waited a long time for anyone to help. The person that came to our assistance seemed to be annoyed that we were even there. When we started asking questions about certain textures of finishes, the associate acted like they didn't know where anything was. Maybe it was lack of training. We have purchased paint at this site for years, probably not again. I would revisit your customer service training for these associates, they can make you or break you.

I am disappointed in the level of service I received from BWH Tygerberg. Saturday 05/04/2025 around 11:59 I’ve purchased x13 battens It was advised that the delivery was scheduled for Tuesday 08/04/2025 I called the Wednesday to enquire about the delivery and the message was that they spoke to their manager advising there wasn’t any in stock However, nobody bothered to inform me. I called Thursday to find out what’s happening and I was told that they might only get stock in Thursday or Fridays and the delivery would then only happen in the following week.. I Called again this morning, and it was said that they are unsure when they will get stock & I quote “ Maybe next week not sure” This is unacceptable!

I made a big mistake by opening an account with RCS. It was quick and easy to sign up, but closing the account has been a nightmare. I had a builder's card with them, paid off the balance, and asked for a closure letter. However, they demanded an extra R76, which I paid. Even after that, they kept delaying and giving me excuses. Now they're saying I have a credit balance of R76 and won't close the account. I've asked them to write off the credit balance, but they're still not giving me a closure letter. Dealing with their customer service is frustrating - long hold times, unhelpful responses, and it feels like they're not taking me seriously. Avoid RCS at all costs!

It was my birthday recently. Was thrilled when I received message below. NOWHERE does it mention that one has to spend R1499 to redeem this voucher!! "It’s your birthday month and we can undeniably agree that some things get better with time. Here’s to getting older, wiser, and obviously finer! To make your day extra special, we’re giving you R200 OFF your next online purchase. It’s our way of wishing you a happy birthday and helping you channel your inner DIYer. Make sure you use your voucher to shop online before the end of this month. To redeem it, use this code below when you check out." Went online shopping. The code did not work. A 2nd code was sent. Also didn't work...I then received an email saying that I had to spend R1499 to be able to redeem the voucher!! When I complained about their lack of clarity, this is the response I received. "The birthday voucher can only be redeemable online. I completely understand your disappointment regarding the birthday voucher. Please accept my sincere apologies." Why bother with giving clients false hope...Most disappointing, Builders!! It took from the 21st January until the 5th February to "Sort out this issue" which in my humble opinion is not sorted at all.

I just visited Builder Cherry Lane plant department and was shocked about all the dead plants that they do not water - disgusting!!!!!!!!!! If you do not want to water the plant please remove them from your premises as it is very sad to see. I will not buy from you again!!!!!!!!!!

I ordered a water tank online on the 11th of December. Delivery was supposed to be between 2 to 5 days. 7days later, no one contacted me. I called and was told they have no stock and waiting for supplier. Why have items online when there are no stock. Asked to make customer complaint, but not even they bothered to call. Very poor customer service!!!!

Customer Service Builders Warehouse Dear Sir/Madam, Re: Demand for Fulfillment of Contract – Order Cancellation (Order No. 2022900391) I am writing to formally address an issue regarding my recent order made via your online store. On 13 December 2024 at 09:30 AM, I purchased two 5kg Alva gas cylinders for the price of R50 each, under order number 2022900391. I also made a separate purchase for two additional cylinders through my company at 10:59 AM, which was subsequently confirmed, and payment processed for both transactions. However, at 10:59 AM, I received a call from your store informing me that head office had identified a pricing error and as a result, my order had been cancelled. I understand that the price may have been mistakenly listed at R50 per cylinder, but I must remind you that, according to the National Consumer Protection Act (NCPA), once payment has been processed and an order is confirmed, a legally binding contract is formed between the consumer and the supplier. I hereby request that you honor the sale as per the terms of our agreement. I refer you to the following key provisions of the NCPA which support my position: Formation of a Binding Contract: According to Section 23 of the NCPA, when a consumer places an order and the supplier confirms the order and processes the payment, a contract is established. In this case, both transactions were confirmed, and payment was made, thus creating a binding agreement. Unilateral Cancellation: While Builders Warehouse claims the right to cancel the order due to a pricing error, I must inform you that the NCPA offers protection against the unilateral cancellation of contracts unless there is a legitimate reason. A pricing error alone does not provide an automatic right to cancel, especially if the consumer could not have reasonably known it was an error. If the error was obvious, then a claim for cancellation might be valid; however, in this case, I do not believe the price was so unusually low that a reasonable person should have expected it to be incorrect. Unfair Contract Terms: Section 48 of the NCPA states that terms in consumer agreements which are unfair, unreasonable, or unjust may be deemed invalid. If Builders Warehouse’s terms and conditions attempt to override the provisions of the NCPA and allow for cancellation of an order under such circumstances, such a term may be deemed to be unfair and unenforceable. Your terms cannot take precedence over the protections provided to consumers under South African law. Consumer Rights: Under the NCPA, consumers have the right to fair treatment, and a supplier is obligated to fulfill the terms of the agreement once a contract has been formed. Builders Warehouse is required by law to honor the price at which the goods were ordered and paid for unless there is a valid and reasonable reason for cancellation (e.g., fraud or misrepresentation). Given the above, I request that Builders Warehouse honor the contract and fulfill the order as placed, delivering the goods at the agreed-upon price. Failure to do so will leave me with no choice but to escalate the matter, including lodging a formal complaint with the Consumer Goods and Services Ombud (CGSO) or the National Consumer Commission (NCC), or seeking legal remedies through the Small Claims Court. Please confirm your decision within 48 hours of receiving this letter. I trust that Builders Warehouse will adhere to its obligations under the National Consumer Protection Act and resolve this matter swiftly and amicably. I look forward to your prompt response and the delivery of my order. Yours sincerely, Charl Erasmus Order Number: 2022900391

I bought a product from Builders Express in Middelburg. The delivery was done on Wednesday, November 20th, 2024. I requested assembling assistance from the store manager Theresa. She agreed to take the product back and promised that the product will be delivered either a Monday the 2nd or a Tuesday the 3rd of December 2024. The product was unfortunately not delivered as communicated. I called today the store, Wednesday December 4th, and received professional assistance from Katlego, who advised that Theresa is on leave and that she referred me to delivery department. I was met with an unhelpful response from Ms H Mguni who said that Theresa made those arrangements without consulting with her. She further stated she may deliver either tomorrow or Friday. When I enquired as to why I was not informed about the possibility of not meeting the Monday, Tuesday delivery schedule, she indicated that she called me 30 min ago. I indicated that I don’t have a missed call from the 013 number, she was not bothered to engage. I pleaded with her to provide a specific day of delivery as we have to make access arrangements to the property. She informed me that delivery is scheduled for Friday 6th December 2924. I felt treated very poorly and unfairly.