BunkerReviews of buildbunker.com

Seamless renewal.

I've used Bunker for years. In the past, someone would answer the phone or return calls quickly in order to have a conversation with you allowing you to easily get a policy, renew a policy or have questions answered. This created a very personal experience and made the customer feel important. This last experience required five days to get my policy reinstated. When I called and someone answered the call, they advised to send an email instead of attempting to resolve the issue, If calls were not answered by a human, you could leave a message which was returned four to five hours later or the next day. If something was done incorrectly and required follow-up, it was another four or five hours for a response. I don't have five days to wait by my phone for Bunker to return calls. When a client requires proof of insurance, five days is to long to wait. It appears that at least some of the staff is very competent and hopefully this is just a temporary manpower shortage that Bunker is correcting. Bunker needs to get back to the previous level of customer service they provided.

Easy application process, responsive, competitive. Coverage provided by top companies. Essentially, one and done!

Contacting the broker by phone is next to impossible, just always leave VM and not getting answers to questions.

Great end to end process and all digital . No calls Great timelines

I find the Bunker team so easy to communicate with and the service is always timely and accurate.

Very easy process that was very efficient.

Did not explain in detail requirements needed. This resulted in a delay in employment onboarding and multiple rounds back and forth with the insurance company