BunkerReviews of buildbunker.com

It was confusing to get two different policy quotes.

I received a strange email after making payment that seems suspicious. I have forwarded that to ezpay at usli.com

Great agents and product. Was able to get quotes for what I needed and was easy. Support / contact experience was bad. Very difficult to get hold of folks, phone system bad, once directed to a wrong department, slow response via email. But once you get to an agent they are great.

Needed just the basic pages that companies I work with need. Just the coverage amounts per event. Was hoping for more help seeing that I'm a new cliant.

I did not like the lack of on-line information on how to simply pay the premium via check or credit card versus having to use an ACH. When I did call the customer service number, the person was very helpful and did take payment over the phone. Having the ability to pay by credit card without making a call would be beneficial.

The link to set up the payment wouldn't work and it took over a week to actually purchase the policy.

It was difficult getting someone to assist me, however once I spoke to the representative he was very good at getting me what I needed. At a time when customer service is vital in competing markets, response time to the client is important. By not having a live person answering the phones, you risk losing potential business from people who do not have time for "call backs". Spencer was excellent at getting back to me once I voiced my concerns and reviewed all of my insurance options. It didn't take long for the policy to be in effect and to complete my coverage needs.

The rates were very competitive, but the ability to speak with my agent was very poor.