BunkerReviews of buildbunker.com

Response from BunkerApr 7, 2021

Hi Kenneth, Thank you for taking the time to provide feedback on your experience. We are always looking for ways to improve our service so we appreciate your critique. I've reviewed your quote request and I see that you initially requested a quote on March 22nd. One of our insurance advisors emailed a quote to you on March 23rd, however, I'm guessing the quote must have gone to a junk or spam folder as I see you came back through the website to request a quote on March 25. The quote was then resent to you that same day. You responded back to that email on March 25th to request the issuance of the policy, however, the request came in after business hours so the bind request was sent to the carrier the following morning. The carrier did not immediately bind the policy and your insurance advisor had to follow up with the carrier for 3 days to get the policy documents released. Unfortunately, this delay was not properly communicated to you. I will discuss this with our insurance advisor team to ensure that if we encounter delays, the delays are properly communicated to you so you know exactly what is going on with your request. I sincerely apologize for our lack of communication on this matter. If you have any questions or would like to provide additional feedback, please feel free to reach out to me at 877-968-9108 or via email at [email protected] Thank you, Sarah Griswold Head of Customer Solutions