Sabeeha N.
There was a name change needed on the…
There was a name change needed on the policy and it took a long time to make the change. I’m still getting communication with the incorrect name (including this survey). Very difficult to get a person to talk with. I left multiple voicemails requesting a call back but did not get a call back. Hoping there is better customer service in the future
Response from BunkerOct 1, 2021
Hi Sabeeha, Thank you for taking the time to provide feedback. I'm sorry that you were unable to get through to us. We are a boutique insurance brokerage and only have a few people available to answer calls so if our phone lines our busy, you will be directed to our voicemail. I've reviewed your account and it looks like you sent emails immediately after leaving a voicemail with the questions you wanted to discuss so our team responded back via email, thinking that was the preferred communication tool. I sincerely apologize for our confusion on that matter. As for the name change, our systems automatically pull in the name that was entered into our online application. I do see that the name has since been updated so any future communications you receive from us will have the correct name. This survey, unfortunately, pulled in the old name because the email was scheduled to go out prior to the name being updated. I can assure you that all communications from here on out will have the correct name listed. If you have any questions or if you'd like to discuss your experience further, please don't hesitate to reach out to us. Sincerely, Team Bunker