buildahead.comReviews of buildahead.com

spent over $150 on mask and got all different sizes when it says 18” so i thought i was getting 18” or close to it i got 3 that where and 7 that was anywhere from Aiden and a half inches to 15 and that was only because the hair was long. I emailed them and they respond twice with the same BS about some policy didn’t try to fix it. They just act like they did not care worthless company do not purchase it make your own mask these are cheap as hell. worse experience online so far company needs to learn how to solve customer concerns but read them policy

Ordered a 6' tall cutout and required a digital proof. While I was traveling overseas for work, they disregarded my digital proof requirement and sent a 2' cutout due to the width, which they do a poor job of informing you of, knowing you requested a 6' tall item.

Their site doesn’t work very well, so if you’re a novice user and don’t do a lot of “tech” stuff, you’re probably not going to have a very good experience. There is no way of knowing what you have uploaded and what you have not. All I wanted was (3) 5’ cutouts. I started this process LAST WEEK!! Additionally, it’s impossible to get a hold of anyone to actually help you. They have no customer service number. Instead, you text a message to the chat and maybe in the next hour they will EMAIL you back a response. As if I have nothing better to do with my time that to be hovering around and waiting for emails to come through so that I can finish what I’m trying to do that should only take all of like five minutes.

Same problem as other complaints--smaller size than advertised. Here is response I got: "As stated on our site, the dimensions listed are the max printable area. The final cutout size may vary based on the width of the cutout subject. Just like your photo having 2 people affects the height." Think twice before ordering as I got a much better product at advertised height from Party City. If it will vary...then why do you have specific inches listed with accompanying prices???

Actual size was nowhere near the promised size. Customer service took so long to respond that any reprint wouldn't make it in time. Management was dismissive and blamed their printing problems on us and flatly refused to refund. We ended up printing large shots at Walmart and cutting thin foam backings. They turned out better and were cheaper overall than buildahead.com.

The site works and the heads get delivered but they aren't nearly the size promised. I ordered 2 ft size and they are only 16 inches in the widest direction. These were high resolution photos taken with a 40+MP camera that could be the size of a wall. Over paid for what I got.