buildahead.comReviews of buildahead.com

My order came on time and was perfect.

I ordered 2 large heads for my son’s graduation and it was a hit! Both were high quality and everyone loved holding them. My son was able to see us better in the crowd and thought they were hilarious (we surprised him).

I would give 0 stars if it let me! Ordered and paid a lot for shipping to get order for senior night and never received and Jeff could care less ! Go to Fatheads.com its a company that has an amazing product and arrives on time!

I had a deeply concerning experience with this company. I ordered custom cupcake toppers featuring my niece. The package arrived with her face printed on the exterior shipping label and was sent in clear packaging, making her image fully visible during transit. At no point during checkout was I informed that a minor’s image would be displayed on the outside of the shipment or exposed publicly in this way. This is not a minor packaging oversight — it is a significant privacy and safety issue involving a child’s likeness. When I contacted the company, they acknowledged discontinuing the packaging but refused a refund or reprint. Instead of addressing the seriousness of publicly exposing a minor’s image without consent, their response focused solely on product customization policies. The lack of accountability and dismissal of legitimate child privacy concerns was extremely disappointing. Parents and customers ordering products featuring children should proceed with caution and clarify in writing how images will be used and packaged before placing an order.

Only giving 1 star because 0 isn't an option. We paid for guaranteed shipping within 3 days and the items didn't show up on time. When asking for a refund I'm getting 2 paragraph long emails complaining about how them refunding even the shipping is a huge inconvenience on them and how they won't see that money back and that's why they can't refund me for the rest of the order which I didn't receive in time to use. I also never got any shipping notifications from them at all. Terrible customer service, shipping, and product. I read reviews on another site and they also stated that it's common for products to not show up on time. Pay more money for the same thing elsewhere, this company will steal from you and then claim it's an inconvenience to them.

My second time ordering from them. The first order was fine, the second order was a disaster. I ordered 6ft, paid over a hundred dollars. A gift for my niece. It arrived 3ft and not cutout.. They said my picture was too wide, so it had to be smaller. I said It’s not cutout… there are white corner pieces and strips that must be cutout. I haven’t heard back from them, yet. The craftsmanship looks very tacky and trashy. I’m very disappointed and won’t be buying their products again, if they don’t correct this mess

The quality was atrocious. I have previously ordered "big heads" from Fatheads and expected a similar qualify. I ordered 18x12 and got smaller than 11x11 on flimsy paper. I contacted support and they will not issue a refund. (I do not want a remake although they didn't offer that either)

I ordered 3 pictures for my son’s graduation and they sent me pics of another child that was not mine. Customers service sucks