Buffalo Wild WingsReviews of buffalowildwings.com

Manager had an opportunity to be a hero this day but chose not to,very bad customer service, I come from one of the biggest retail companies in the USA, and we don’t treat customers like that. I know and I completely understand that due to everything we are going through right now because of COVID you policies protocol you have to abide by, We were a party of 6 and we were missing one person who was only 10 minutes away, but the manager could not give us a table because one of the persons was missing. So he gives the table to another person. Even though we got there earlier to get a good table seating. So he makes us sit separately and makes us make line again in order to sit together. Totally ridiculous. We will not go again.

Ordered wings from Buffalo Wild Wings and had door dash deliver . Not only did Buffalo Wild Wings short me 10 wings but driver didn't even check the order and when they delivered my order i immediately called and complained to both doordash and Buffalo Wild Wings. For some reason they claimed neither was responsible? So i guess i had to be the responsible person. So i am disputing the purchase on my credit card..... those wings were crap too! Thanks for nothing door dash and BWW. Am I the only one that takes pride in what they do???? Sick and tired of people that just don’t give a damn.

Not very clean. Limited meal choices ... no complete meals, only sandwiches, chicken wings, taco platters, and fries... and then they charge complete meal prices. I order a philly cheese sandwich. It was tasted as bad as it looked. We were a party of four celebrating anniversaries and none of us were happy with our meal. We could’ve done better at Applebee’s for the same price. Please don’t waste your time or money eating at Buffalo Wild Wings.

Can I give zero? Attempted to order through DoorDash before a Bills game. Waited 2 hours. Called after one hour and the girl who answered basically hung up on me. Then they said no longer doing DoorDash and I had to call them directly. They are unprepared and unprofessional. Will gladly give my business to a non chain who appreciates it

Friendly staff. Clean appearance. Comfortable environment. They didn't have any menus in the resturant. That's pretty sad, a resturant with no menus. Then we didn't have cell reception to look up the menu, so we just ordered something basic, which took the fun out going out to eat. I coulda stayed home if I knew the experience was going to be disappointing.

The Bay Shore, NY location is horrible. I ordered curbside pickup. You would think the food would be fresh. Everything was cold. So I don't plan to go back. My wings had no sauce. My fries were cold and burnt.😖

Manager Heather is very rude. Store on Dynasty Dr Fort Myers Fl. I explained to her that my son ordered the wrong wings and if I could add on the correct ones she thought I wanted to cancel the current order she stated “ no we’re gonna loose money that way” I said nevermind I’ll pay for these and new ones she said I couldn’t do that. The cashier that was working said that when she went to get her from the back she got an attitude with her. She seemed aggravated. If HEATHER doesn’t want to work HEATHER should have called out for the day. HEATHER was very rude.

The customer service is here is completely outrageous! I ordered food to go Per the app I was told it would be 20 minutes. I waited that long to pick up. When I arrived I was told I had to wait outside on the sidewalk in 110 degree weather saying it was going to be another 15 minutes to pick up due to social distancing! I went outside and decided ok since it’s so hot outside I would order a drink while I waited. They told me I couldn’t do that and I needed to go back outside. I sat outside for 15 minutes. Went in again just to see the status of my food which at this point is way over the time I was promised and I was told “ THAT I WAS TOLD 4 TIMES AND TO GET THE F*** OUT AND THAT I WASNT GETTING MY FOOD!” They kept saying social distancing but there was no one in the lobby but they had booths sitting back to back thru the entire restaurant and 1/2 the staff wasn’t wearing their masks!!!! She told me she would give me a refund but Refused to take my name or any info!!!! BEWARE THESE PEOPLE DO NOT GIVE A S*** ABOUT ANYONE HERE INCLUDING GIVING PEOPLE COVID!!! I Live in Vegas and I have been at this location multiple times but whoever they have hired and the girl with the PURPLE HAIR SHOULD BE FIRED! NO ONE SHOULD EVER SPEAK TO A CUSTOMER THAT WAY!!! SHE NEEDS TO BE FIRED!!! HOW I AM SUPPOSED TO GET MY MONEY BACK!!! They are ridiculous and I am filing with Attorney Generals Office and My Bank!!! There is another BW3’s by Towne Center that treats people like they matter and actually follows the law!!! Take the extra 10 minutes and drive there!