Dan B.
BudK shipping!!!
Have done business with BudK in the past and have always had good experience. This last order has turned into a disaster!! BudK has now decided to use “smart post” or whatever name it goes by. So, packages now sit idle, and don’t move through the system until it absolutely has too, resulting in delayed delivery! Example: package gets picked up by UPS, gets to a location, (Ames IA) on Dec 22. This is 25 miles from my place of business. It has not moved since then!!! Why, because they (BudK) has 7-10 business days!! It won’t until it absolutely has to, (per their contract with BudK (7-10 days)) resulting in delayed delivery of Christmas presents!!!! BudK doesn’t state the use of “sure post” or whatever it’s called. Resulting in cheap unreliable delivery services!!
Response from BUDKDec 27, 2022
Hi Dan! We apologize for the delay in your shipment and understand that this may have caused frustration for you. Please know that we take all customer feedback seriously and would appreciate any opportunity to provide a satisfactory resolution for you. While we always strive to ensure timely delivery of our products for the shipping option selected at the time of your order, there are times when issues like this can arise that are beyond our control. We value your business and apologize for any added displeasure this may have caused. At your earliest convenience, please reach out to us at [email protected] so that we may work towards ensuring the delivery of your package and making this right for you.