Buckingham Luxury Vacation RentalsReviews of buckinghamtahoerentals.com

Response from Buckingham Luxury Vacation RentalsDec 21, 2019

Jennifer, Again, we apologize for this very frustrating inconvenience. As we explained, the rates entered into that property on AirBnB were coming up as the off-season rate, instead of the high-season rate. This was an oversight on our part. Unfortunately, neither Buckingham nor the homeowner was willing to honor the $4,000 difference. We offered you the following choices: paying the difference, renting a much larger home with greater amenities at the original $11K price, or cancel the reservation and receive a full refund from AirBnB. You chose to cancel with a full refund. To clarify, with AirBnB bookings, we do not charge any of the rent as AirBnB is the merchant of record, and they deal with all of the money handling -- we do not receive any of the rent until the day after our guests check in. We hope you and your group were able to secure a suitable alternative property and have a great Tahoe vacation next year.

Response from Buckingham Luxury Vacation RentalsDec 21, 2019

Thank you for your review, Veilongoi. We are glad to hear you enjoy the spaciousness of the home you rented for your Tahoe vacation. Regarding the noise sensors, we do realize how they can seem restrictive, but they are installed at certain properties to avoid noise complaints. This is helpful not only for full-time neighbors, but the guests, vacation rental homeowner, and us at Buckingham as well, as a noise violation citation is given to all (guests, vacation rental homeowners, and Buckingham), and can be a fine as much as $1,000 from each party. This helps the homeowner to stay protected, as three noise violations will result in the loss of their vacation rental permit. The sensors are set to reasonable decibel levels which should not hinder our guests' enjoyment of our properties. Should the decibel level get breached for longer than a period of 15 minutes, our guests are notified via a friendly reminder text from the sensor company response center. So in short, these sensors are in place to protect the guests as much as the homeowner and us here at Buckingham.

Response from Buckingham Luxury Vacation RentalsDec 21, 2019

Thank you for your wonderful review, Kelsey! We are glad to hear our service and properties exceeded your expectations. The lakefront home you stayed in certainly is a special one, and we love to hear our guests' feedback on our properties! We hope to have you stay with us again in the future.

Response from Buckingham Luxury Vacation RentalsDec 21, 2019

Thank you for your review, Kaila. We do apologize for the inconveniences you and your guests experienced while staying in this Marla Bay property. We do try to properly advertise all of our properties online, and we apologize if you feel you were deceived. As you mentioned, this property is no longer with our rental program, as the owner had decided to move into the property full time, which is much of the reason changes were made to the property prior to your stay.

Response from Buckingham Luxury Vacation RentalsDec 21, 2019

Thank you for your review. We do apologize for the inconveniences you experienced during your stay. We do try to keep our guests up to date with current wifi login information as we need to keep our properties' routers current and up to date to handle our guests' devices. For the toilet paper, we supply our homes with a "starter kit" of supplies (toilet paper, garbage bags, dish soap, paper towel, toiletries, etc), to get our guests through the first couple of days; so there may be a need for guests to replenish some items during their stay. This information is clearly stated in our Rental Agreement that every guest must sign when reserving a property. We have passed on your concerns regarding the bedding and ceiling fan to housekeeping and maintenance to ensure these issues do not arise again. We hope to have you stay with us again in the future so we may get the chance to offer you and your group a better Tahoe vacation experience.