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Horror on the USS Olympia in Philadelphia
I recently attended an event on October 10, 2026 in Philadelphia. The event was called Horror on the USS Olympia. I wrote to request a refund because that event was not at all as it was advertised and was very disorganized. Those in attendance were supposed to be assigned different groups that were going to be working on solving puzzles and completing tasks. However, during the entire 3 1/2 hour experience, the group I was in only had to complete two tasks. The first was to find the fake blood stains around the ship and add up the corresponding numbers. The second was to find red tags hidden around the ship, which ultimately revealed nothing. There were very few clear instructions, rounds of "investigation" did not end when they were supposed to and ultimately there was a lot of sitting around and waiting to see what happen next. At the end, even the actor playing the captain was getting the number of disappeared crew members wrong, and this was a number we had heard all night in multiple clues. I bought 4 tickets and one person couldn't make it, so I didn't want a refund for that ticket. But another person was going to be an hour late and the workers at the event were hesitant to admit them because they said the event would be underway by then, so I called my friend and told them not to bother coming. However, they could easily have jumped in because nothing happened on time. For those reasons, I requested a refund for three tickets. Bucketlisters said they reached out to the vendor that did the show and that the vendor declined to issue a refund. But the tickets were sold through them so they should take some responsibility. I gave two stars and not one because their customer service people were nice, they just didn’t resolve the issue.
Response from Bucket ListersOct 24, 2026
We’re really sorry to hear that you did not enjoy your experience and we appreciate you acknowledging the efforts of our customer support team. We truly value hearing from our guests as it helps us identify areas for improvement and enhance the quality of our events. Please know that we are taking steps to ensure a better experience moving forward.



