julian S.
Extremely Disappointing Customer Service — Think Twice Before Buying Tickets
I would not recommend Bucketlisters based on my experience. An unexpected circumstance left me unable to attend an event with a party that had come to town to visit, and when I reached out to resolve the situation, I was met with a rigid policy and an unreasonable solution rather than genuine customer service. The company’s policy states “No Refunds or Exchanges,” yet they were willing to make an exception if I purchased an entirely new set of tickets upfront before they would refund my original purchase. Why should I be expected to spend even more money and take on additional financial risk before receiving a refund for a purchase they were already willing to make an exception for? If Bucketlisters is willing to make an exception to its policy, then why not handle the situation fairly from the beginning? Offering an exception for one part of the transaction while requiring the customer to make another purchase before receiving their original refund is not a reasonable solution. I was not comfortable making a second payment without first receiving confirmation that my original purchase would be refunded, and I should not have to put myself in that position just to receive fair treatment. What is most frustrating is the complete lack of flexibility and customer consideration. Unexpected situations happen, and while I understand that businesses have policies, customer service means being willing to work with people when reasonable solutions are available. I know for a fact that keeping my money was more important to this company than treating me like a valued customer.
Response from Bucket ListersOct 24, 2026
We’re really sorry to hear about your experience that’s not the level of service we aim to provide. We’ve looked into this further and reached out to you to make it right.



