B-Stock SolutionsReviews of bstock.com

Response from B-Stock SolutionsNov 3, 2025

We’re sorry to hear about your experience and understand how frustrating it must have been when things didn’t meet your expectations. The auctions you purchased from were listed under “Used – Fair Condition,” which is clearly defined on our site as merchandise showing heavy signs of use that may require repair before resale. Every listing includes these condition details so buyers can make an informed decision before bidding. Shipping costs are also displayed up front prior to bidding, so there are no surprises. If you believe you were charged incorrectly, please contact our customer service team with the invoice numbers so we can verify and resolve it. Regarding delivery, B-Stock and our sellers partner with major, licensed freight carriers. Drivers are not B-Stock employees, and it’s standard industry practice that unloading is not part of their contracted service—some may assist for an additional fee, but that’s at the discretion of the driver. We’re truly sorry your experience fell short of expectations, but all the details you mentioned—product condition, shipping rates, and delivery terms—are provided in every auction listing so bidders can make an informed choice. We appreciate your feedback and will share it with our teams to continue improving transparency and customer experience.

Response from B-Stock SolutionsOct 27, 2025

We’re very sorry to hear that you’re disappointed with the outcome of your case and understand how frustrating this experience has been. Your case went through our full mediation and arbitration process, where both your evidence and the seller’s were reviewed in detail. The independent arbitrator determined that a partial refund was appropriate based on the mix of branded and unbranded items received compared to what was described in the listing. While we recognize this may not be the result you were hoping for, the decision was made to ensure fairness and consistency for both buyers and sellers. We truly appreciate you taking the time to share your feedback. It helps us continue working with sellers to improve listing accuracy and ensure buyers have the clearest possible expectations before purchasing.

Response from B-Stock SolutionsOct 21, 2025

We’re sorry to hear you’re still missing part of your shipment—that’s understandably frustrating. We last reached out to you by email on October 16 (today is 10/21) and offered a partial refund for the missing items. We haven’t received a response yet, and as mentioned in that message, if we don’t hear back, we’ll move forward with processing the refund automatically. Please check your inbox (and spam folder) for our last email and let us know if you agree with the proposed resolution or would like to discuss it further. We appreciate your patience and want to make sure this gets resolved promptly.

Response from B-Stock SolutionsOct 21, 2025

We’re sorry for the confusion and the frustration this caused. What happened here was the result of a system limitation on our platform, not an issue with the seller or the final auction price. When an error occurs with the seller’s listing address, our system automatically cancels the order and creates a new one that only you can see and complete payment on. This process is meant to ensure the order stays accurate and compliant—not to change or influence the sale price. Please know that sellers on our platform cannot cancel auctions due to low bids, and there are no hidden minimums beyond the standard $100 auction start price. We also apologize for the delay in getting your new order listed for payment and appreciate your patience as we resolved that issue. Your feedback is important, and we’ll continue working to make this process smoother in the future.

Response from B-Stock SolutionsSep 15, 2025

We’re very sorry to hear about your experience and completely understand how frustrating it must be to receive products that don’t meet your expectations, especially when you’re also looking for stronger support from our customer service team. When it comes to C/D or Mixed condition listings, these can include items that are incomplete, damaged, or non-functional, as outlined in the condition definitions. That said, we recognize there may be a disconnect between how you view C/D and how it’s defined on our platform. If you want to ensure a higher quality of product with less risk of unusable items, we recommend looking into New or Like New condition auctions. We also hear your concern about customer service interactions feeling repetitive. We discourage the use of canned responses from the team. We’ll share this feedback with our team so we can improve how we communicate and provide more personalized support. Your feedback matters, and we truly appreciate you taking the time to share it with us.

Response from B-Stock SolutionsSep 8, 2025

We’re sorry to hear about the confusion and the delay this caused—we understand how frustrating it must have been to go through the extra steps only to find out that freight forwarder addresses aren’t accepted for Amazon pallets. Not all of our marketplaces allow the use of a freight forwarder. While Amazon does restrict this, there are several other marketplaces on our platform that do allow freight forwarder addresses and offer strong product opportunities as well. We’ve previously shared that list with you, but if you’d like it again, please reach out to our customer service team and they’ll be happy to provide it. We appreciate your feedback and will keep working on making our instructions clearer so future buyers can avoid this type of confusion.

Response from B-Stock SolutionsAug 13, 2025

We’re sorry to hear you feel this way about the shipping costs, and we understand how frustrating it can be when those fees seem high. We aim to be completely transparent, so shipping rates are always listed in the auction details before bidding, so buyers can factor them into their purchasing decisions. We encourage all bidders to review this information in advance to ensure the total cost works for their business. Our goal is never to disappoint our customers. We appreciate your feedback and will continue working with our sellers and carriers to keep shipping rates as competitive as possible while maintaining the service levels needed for these types of shipments.

Response from B-Stock SolutionsJul 21, 2025

Thank you for reaching out, and we’re sorry to hear you haven’t received your order. Unfortunately, we’re unable to locate any information based on the name provided, and the order number appears to be incomplete. Please contact us directly with your full name, complete order number, and any other relevant details, and we’ll be happy to look into this further for you. Grazie per averci contattato, e ci dispiace sapere che non ha ancora ricevuto il suo ordine. Purtroppo, non riusciamo a trovare alcuna informazione con il nome fornito e il numero d’ordine sembra essere incompleto. La preghiamo di contattarci direttamente fornendo il suo nome completo, il numero d’ordine completo e qualsiasi altro dettaglio utile, e saremo lieti di approfondire la situazione.