B-Stock SolutionsReviews of bstock.com

Response from B-Stock SolutionsFeb 23, 2026

Thank you for taking the time to share your experience. We’re sorry to hear this order did not meet your expectations and understand how frustrating that can be. The auction you won was listed as unprocessed customer returns, which are sold as-is and may include used items, missing parts, packaging inconsistencies, or non-functional products, as outlined in the listing description. When inventory received does not align with the listing terms, our dispute and mediation process is available to review the details with the seller. We regret that this experience led to dissatisfaction and appreciate you sharing this feedback. --------------------------------------------------------------- Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu schildern. Es tut uns leid zu hören, dass diese Bestellung nicht Ihren Erwartungen entsprochen hat, und wir verstehen, wie frustrierend das sein kann. Die von Ihnen ersteigerte Auktion war als unverarbeitete Kundenretouren gelistet, die im Ist-Zustand verkauft werden und gebrauchte Artikel, fehlende Teile, Verpackungsabweichungen oder nicht funktionsfähige Produkte enthalten können, wie in der Angebotsbeschreibung erläutert. Sollte die gelieferte Ware nicht den Angaben der Auktion entsprechen, steht unser formeller Streitfall- und Mediationsprozess zur Verfügung, um den Sachverhalt gemeinsam mit dem Verkäufer zu prüfen. Wir bedauern, dass diese Erfahrung zu Unzufriedenheit geführt hat, und danken Ihnen für Ihr Feedback.

Response from B-Stock SolutionsFeb 23, 2026

Thank you for sharing your experience—we’re sorry for the confusion and frustration this has caused. For this European marketplace, B-Stock does not directly collect or process payments; however, we have passed your information to the appropriate account manager so they can help review the payment status and assist with next steps. We understand how important timely communication is and appreciate your patience while this is looked into. ------------------------------------------ Dziękujemy za podzielenie się swoją opinią — przykro nam z powodu zamieszania i frustracji, jakie ta sytuacja spowodowała. W przypadku tego rynku europejskiego B-Stock nie przetwarza ani nie pobiera płatności bezpośrednio, jednak przekazaliśmy przekazane przez Państwa informacje do odpowiedniego account managera, aby pomógł wyjaśnić status płatności i wesprzeć Państwa w dalszych krokach. Rozumiemy, jak ważna jest szybka i jasna komunikacja, i dziękujemy za cierpliwość.

Response from B-Stock SolutionsFeb 23, 2026

Thank you for sharing your concerns—we’re sorry to hear about your experience. We’ve reviewed our records and were unable to locate an account or dispute under the name provided, which is why we requested additional identifying information to properly investigate the claim. When inventory received does not align with the listing description and sufficient documentation is submitted within the dispute process, remedies—including refunds when appropriate—are offered. We want to ensure this is fully reviewed once we have the details needed to do so. Edit 2/26/26: We reached out through Trustpilot requesting the information necessary to validate and review this claim; however, we have not received a response within the allotted timeframe. We remain open to investigating this matter and encourage you to provide the requested details so we can properly assess the situation.

Response from B-Stock SolutionsFeb 2, 2026

Thank you for sharing this update—we understand how frustrating an extended refund timeline can be, especially given the amounts involved. Your case has already been escalated to the appropriate account management team, and we’re continuing to follow up while awaiting confirmation from the seller side to finalize next steps. We recognize the importance of clear communication and timely resolution and are actively pressing for an update to share as soon as it’s available. We appreciate your patience while this process is completed.

Response from B-Stock SolutionsDec 23, 2025

We want to address this review clearly and transparently. B-Stock operates with major retailers across the U.S. and select retailers in Europe. In this case, B-Stock does not handle payments directly for the retailer you purchased from, nor do we handle or ship the product ourselves. We’ve already provided clear instructions on who needs to be contacted to obtain shipment updates, as those details sit with the retailer and their logistics partners. We have been in ongoing communication regarding these orders and are still awaiting the required information to proceed further. For transparency, we also note that this same individual has posted multiple negative reviews under different aliases (even sent us an email stating they were doing so with the usernames) and has explicitly threatened to pay third-party services to post additional negative reviews (also written in an email to us). This behavior does not accurately reflect the facts of the situation. We remain committed to resolving issues through proper channels and will continue to assist once the outstanding steps we’ve outlined are completed.

Response from B-Stock SolutionsDec 23, 2025

We’re sorry for the frustration this caused and understand why this outcome was disappointing. Our mediation team reviews the listing details and the documentation provided to determine whether the items received fall within the description. In this case, the decision resulted in a courtesy credit. To clarify, the credit has already been applied to your account and is available for use. If you’d prefer that the credit be refunded instead, please contact our support team—we don’t store bank or card details for security reasons, so we’ll need to coordinate that directly. Also, you currently have more than $50 in total credits on your account. We appreciate your feedback and are here to help if you’d like to discuss next steps or future purchases.

Response from B-Stock SolutionsDec 30, 2025

Thank you for taking the time to share your concerns. We understand how frustrating prolonged disputes and uncertainty can be, especially when they impact your business, and we’re sorry for the stress this situation has caused. We do want to look into this further and understand exactly what’s going on. About five days ago, we reached out through Trustpilot to request additional information so we could research your cases in detail. Unfortunately, we haven’t heard back yet, which has limited our ability to investigate and provide meaningful updates. As soon as we receive the requested details, our team will review the situation and work toward clarity and a fair path forward. We appreciate your patience and your willingness to engage with us so we can properly address your concerns.

Response from B-Stock SolutionsDec 23, 2025

We want to address this review clearly and transparently. B-Stock operates with major retailers across the U.S. and select retailers in Europe. In this case, B-Stock does not handle payments directly for the retailer you purchased from, nor do we handle or ship the product ourselves. We’ve already provided clear instructions on who needs to be contacted to obtain shipment updates, as those details sit with the retailer and their logistics partners. We have been in ongoing communication regarding these orders and are still awaiting the required information to proceed further. For transparency, we also note that this same individual has posted multiple negative reviews under different aliases (even sent us an email stating they were doing so with the usernames) and has explicitly threatened to pay third-party services to post additional negative reviews (also written in an email to us). This behavior does not accurately reflect the facts of the situation. We remain committed to resolving issues through proper channels and will continue to assist once the outstanding steps we’ve outlined are completed.