B-Stock SolutionsReviews of bstock.com

Response from B-Stock SolutionsAug 7, 2024

Thank you for sharing your experience, and I’m truly sorry for the frustration you’ve encountered. I apologize for the delayed response due to changes in our responsibilities. It’s important to clarify that we are not a scam company. B-Stock has been operating for over 15 years. We work with many major retailers who use our platform to sell overstock, returns, and other liquidation products. Our goal is to provide a reliable service for businesses, large and small, and we take feedback like yours seriously to improve our processes. Regarding your situation, we understand how upsetting it must be to have your order canceled and to face communication challenges. We aim to assist you in recovering any funds and resolving the status of your unshipped orders. We hope you’ll give us another opportunity to serve you better. If you have any further questions or need assistance, please reach out to us directly at [email protected] or through our customer support channels.

Response from B-Stock SolutionsJul 1, 2024

Thank you for reaching out and I apologize for the delay in our response as we've had some transition. Upon review of our ticketing system, orders, and customer database, I was not able to find any orders, interactions, or user information based on the information you provided us. Please reach out to [email protected] if you feel this is incorrect so we can try to correct the situation.

Response from B-Stock SolutionsJul 11, 2024

I'm truly sorry to hear about your experience and the frustration it has caused. I also want to apologize for our delayed response here as we went through some transition and some review sites got lost in the mix. At B-Stock, we strive to provide excellent customer service and uphold our commitments to our users. We take your concerns seriously and would like to understand more about the issues you faced. We attempted to gather more information from our end to address your concerns but have not heard back. Please reach out to us directly at [email protected], or feel free to call or use our live chat feature on bstock.com. We are committed to resolving any outstanding issues and ensuring your satisfaction. Your feedback is invaluable to us, and we apologize for falling short of your expectations. We genuinely want to make things right and improve your experience with us.

Response from B-Stock SolutionsJul 11, 2024

We sincerely apologize for the experience you've had on our platform. Ensuring fairness and transparency is crucial to us, and we take your concerns about our seller policies and product grading seriously. Your feedback regarding these issues is invaluable as it helps us improve the marketplace experience. We strive to implement policies that maintain a balanced environment for both buyers and sellers, and we continuously work to address grading discrepancies to ensure accurate product representation. We attempted to gather more information to investigate further, but unfortunately, we did not receive a response. Please reach out to us directly at bstock.com via email, chat, or phone so we can understand your specific situation better and work towards a resolution. With over 75 marketplaces, we understand the importance of finding the right fit for your business needs. We would be happy to assist you in exploring alternative marketplaces that may provide a better experience and product conditions. Once again, we apologize for any inconvenience caused and the delay in our response during our recent transition period. Your satisfaction is important to us, and we are committed to addressing your concerns promptly.

Response from B-Stock SolutionsAug 14, 2024

Thanks for the feedback and we'll use it to try and improve our platform. Our service team is located throughout the United States, with a small group located offshore in the Philippines. We are not located in Jordan as stated.