B-Stock SolutionsReviews of bstock.com

Response from B-Stock SolutionsJul 2, 2024

Thank you for bringing this to our attention and for sharing your experience. We sincerely apologize for any confusion or disappointment caused by your recent purchase. Based on the information here, we are not able to locate your account. We'd appreciate the chance to try and make this right. Please reach out to our customer service team at [email protected]. They can assist you with any concerns or disputes regarding your purchase. We are committed to ensuring our customers receive the products they expect and deserve. We also encourage you to check out other sellers on our platform for future purchases. We value your feedback and will use it to improve our services and services offered by our sellers moving forward. Again, we apologize for the experience you had with us. Please don't hesitate to contact us so we can make things right for you.

Response from B-Stock SolutionsJul 2, 2024

Thank you for sharing your experience, and we apologize for the frustration this situation has caused you. Ensuring a fair and transparent bidding environment is paramount to us, and we take allegations of misconduct very seriously. We want to assure you that we do not permit sellers to relist identical auctions unfairly. Sometimes, notifications for similar products may be due to the splitting of larger truckloads into multiple lots. To investigate this further and address your concerns directly, you can share your info with TrustPilot and our Director of Customer Service will research your issue. We are committed to resolving issues promptly and ensuring a positive experience for our customers. We understand your disappointment and would like to regain your trust. We invite you to give us another opportunity to provide you with a better experience in the future.

Response from B-Stock SolutionsJul 2, 2024

We are truly sorry to hear about your experience and apologize for the frustration caused. Ensuring a positive and transparent experience for our customers is our top priority, and we regret that we fell short in your case. We take your concerns very seriously. Your feedback about the lack of clarity and support post-purchase is concerning, and we want to make this right for you. Please provide additional information to TrustPilot, or contact B-Stock directly at with additional details, including your order information, so our team can investigate this matter thoroughly. At B-Stock, we are committed to supporting small entrepreneurs and helping them succeed in their businesses. We understand the importance of reliable service and communication, and we apologize for missing the mark in your situation. We value your business and hope to have the opportunity to regain your trust. Please reach out so we can work towards resolving this issue promptly.

Response from B-Stock SolutionsJul 2, 2024

Thank you for sharing your experience with us, and we apologize for the poor experience with missing product and delayed shipping you've encountered. Your feedback is crucial to improving our services, and we're sorry we did not meet your expectations in handling your issue. At B-Stock, we are committed to supporting small entrepreneurs and ensuring a smooth order process. We understand the importance of timely and reliable service, and we apologize for any lapse in communication or resolution regarding your missing and delayed order. To assist further and address your concerns directly, we'd ask you supply TrustPilot with your information or please reach out to us at [email protected] with more information about your order. This will allow us to investigate the matter thoroughly and work towards a resolution. We value your continued support as a long-time customer, and we sincerely apologize for this experience. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust.

Response from B-Stock SolutionsJul 1, 2024

Thank you for reaching out and I apologize for the delay in our response as we've had some transition. Thank you for providing us your name, email, and phone number. Upon review of our ticketing system, orders, and customer database, I was not able to find any orders, interactions, or user information based on the information you provided us. Please reach out to [email protected] if you feel this is incorrect so we can try to correct the situation. It has been almost 2 months and it doesn't appear you have reached out to us concerning your order, and we aren't able to verify this is even a review about B-Stock.

Response from B-Stock SolutionsJul 2, 2024

Thank you for sharing your feedback with us and apologize for the delayed response as we transitioned responsibilities. We are sorry for the issue with bidding on our platform. Maintaining a reliable and fair bidding environment is paramount to us, and we regret that you encountered disruptions due to a hosting solution issue out of our control. To address this issue, auctions affected by the issue were extended by 2-3 hours to ensure fairness and give all participants a chance to bid effectively. We understand the frustration this may have caused and apologize. At B-Stock, we prioritize the integrity and trust of our platform. We assure you that steps have been taken to prevent such occurrences in the future, as we strive to provide a seamless and transparent auction experience for all our users. We appreciate your understanding and patience in this matter. Should you have any further concerns or need assistance, please don't hesitate to contact us directly. We value your feedback and are committed to continuously improving our services.

Response from B-Stock SolutionsJul 29, 2024

I’m very sorry to hear about your disappointing experience with our auctions. We understand how frustrating it can be when items don’t meet your expectations, and I apologize for the delay in our response due to recent changes in our team. We had requested additional information to investigate the issues you encountered, but we didn’t receive a response. Without additional details (Name, order number, email), we are unable to review the specific auctions in question or address any potential discrepancies. Please be assured that the auctions on our platform are sourced from the retailers as specified, including those from Amazon’s DE inventory. Items listed should accurately reflect their conditions and origins. If you received items that do not match the auction descriptions, we encourage you to use our dispute process to seek a resolution and potentially recover some of your funds. We recommend carefully verifying the conditions listed in the auctions and, if there’s a discrepancy, you can reach us via our dispute process for assistance. We appreciate your feedback, as it helps us work towards improving our platform and services.

Response from B-Stock SolutionsAug 7, 2024

Thank you for sharing your feedback. We sincerely apologize for the condition issues you experienced with your recent "A/B" condition auction. We understand how disappointing it would be to receive salvage condition goods when you were expecting better quality. We also want to apologize for the delay in our response. We’ve recently undergone some changes in responsibilities, which affected our response times. However, your feedback is important, and we are working hard to address these concerns. We recommend exploring other conditions like "Like-New," "Used-Good," or "Returns" for a more reliable quality experience. Each auction's condition is set by the seller’s facilities, and while "A/B" condition should generally meet certain standards, variability can occur. We use this type of feedback to address it with our sellers. We hope our mediation team has been able to assist you in resolving this issue and recovering some of the funds. If you haven't yet received a resolution, please reach out to us directly at [email protected] for further assistance. Your feedback is invaluable and will help us work with our sellers to improve the quality of our auctions. Thank you for your patience and understanding.