B-Stock SolutionsReviews of bstock.com

Response from B-Stock SolutionsAug 12, 2024

Thank you for your feedback. We understand how frustrating it must be when the products do not meet your expectations. It seems that your review relates more to issues with Amazon returns, which may have more to do with the products themselves than with our services directly. We have requested additional information from you to better understand the details of your experience and ensure that we address your concerns appropriately. This will also allow us to investigate the matter more thoroughly and hold our sellers accountable if necessary. Vielen Dank für Ihr Feedback. Wir verstehen, wie frustrierend es sein muss, wenn die Produkte nicht Ihren Erwartungen entsprechen. Es scheint, dass Ihre Bewertung eher Probleme mit Amazon-Retouren betrifft, die möglicherweise mehr mit den Produkten selbst als mit unseren Dienstleistungen direkt zu tun haben. Wir haben zusätzliche Informationen von Ihnen angefordert, um die Einzelheiten Ihrer Erfahrung besser zu verstehen und sicherzustellen, dass wir Ihre Bedenken angemessen behandeln. Dies ermöglicht es uns auch, die Angelegenheit gründlicher zu untersuchen und unsere Verkäufer gegebenenfalls zur Verantwortung zu ziehen.

Response from B-Stock SolutionsAug 6, 2024

Thank you for your feedback and for providing additional information. I’m sorry to hear about your experience with the Beats headphones. We strive to be transparent about the condition of the products listed on our platform. The auction you won included a “condition” link at the bottom that details what you can expect based on the condition. The Beats auction you won was listed as C/D condition, meaning the items are generally in poorer condition, with possible issues such as scratches, dents, or broken parts. Here’s the definition from our grading scale: Grade C/D: "Grade C/D lots are member returns or warehouse displays that fall below the A/B Grade standard. Items may be heavily scratched and/or dented, have missing or broken parts, and be non-working." I’m genuinely sorry if the products did not meet your expectations, but the condition of the product received did meet the conditions listed for the auction. This is why the dispute based on the condition was denied. However, a pro-rated refund for the missing item was provided earlier this week, once the mediation process was completed. In the future, I recommend checking for auctions listed under A/B conditions, like-new, overstock, or used-good, which might better suit your needs and expectations. Thank you for bringing this to our attention, and please don’t hesitate to reach out if you have further questions or need additional support.

Response from B-Stock SolutionsJul 29, 2024

I’m truly sorry to hear that you feel this way, and I understand your frustration. We strive to maintain transparency and provide a trustworthy platform for all our users. We’ve requested additional information in early August 2024 to better understand the issues you encountered, as this will help us address any concerns you might have had. Unfortunately, we did not hear back and are unable to research further. Please know that we take such feedback seriously and are committed to resolving any problems. Rest assured, we are not a scam company. In fact, many of the largest retailers in the U.S. conduct business through our platform, which reflects our commitment to building a platform that is trustworthy. We've also been in business for over 15 years. We have our headquarters in California with 3 other offices around the United States. If you’re open to it, please reach out to us directly at [email protected] or use our chat and phone support options so we can work towards resolving your concerns. We hope to have the opportunity to make things right.

Response from B-Stock SolutionsJul 25, 2024

I’m truly sorry to hear about the difficulties you’ve faced with your orders and the frustration it has caused. Your feedback is very concerning, and we understand how important it is to have a smooth and reliable purchasing experience. We apologize for the issues you encountered with both the watches and the Google Pixel Tablets. It’s clear that your expectations were not met, and we regret the inconvenience you experienced with getting refunds and the lack of response from the seller. We take these matters seriously and are committed to improving our platform. We work diligently to identify and remove sellers who do not meet our standards, and your feedback will help us address these issues more effectively. For a more reliable purchasing experience, we recommend considering well-established retailers like Best Buy, Amazon, Costco, or Target, who have a proven track record of delivering a better experience. If you have any further concerns or need additional assistance, please do not hesitate to contact our customer service team directly at [email protected], or use our chat and phone support options. We are here to help and want to ensure that your concerns are resolved. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our services.

Response from B-Stock SolutionsJul 25, 2024

Thank you for sharing your experience with us again. We're truly sorry to hear about the challenges you faced. I recognize this is your second review this month about B-Stock over the same issue. We requested additional information on the last review so we could research this further, but did not receive a response. We will request it again so we can properly research and respond. From a high level though, B-Stock is the intermediary between our buyers (you) and our sellers who sell their products on the platform. Refunds do not usually take this long so we'd like an opportunity to research your issue. Please get in touch with our customer service team at [email protected] so we can assist you in finding a seller on our platform that better meets your needs and expectations. We want to ensure you have a smooth experience.

Response from B-Stock SolutionsJul 25, 2024

I’m truly sorry for the delay and frustration you've experienced regarding your refund. We understand how important it is to resolve these issues promptly. Our Director of Customer Service has sent you an email as a follow up as well. Yusen, the trucking company, had undergone some changes, which unfortunately delayed them in processing your refund. However, the $116 refund has been applied to your B-Stock account around June 24. You can use these funds towards other orders at your convenience. If you prefer to have the funds transferred to your bank account instead, please contact our customer service team directly via phone, chat, or email at [email protected]. They will be happy to assist you with initiating the transfer and ensuring that your needs are addressed promptly. We apologize again for any inconvenience this has caused and appreciate your patience. Thank you for bringing this to our attention, and we look forward to resolving this matter for you.

Response from B-Stock SolutionsJul 25, 2024

I’m genuinely sorry to hear about your negative experience. We understand how important it is to have a reliable and transparent process when dealing with purchases. Earlier this month we requested additional information to try and locate your account. Unfortunately, we did not hear back from you. We recommend carefully reviewing the various product conditions available on our platform, as liquidation items can vary significantly. For better outcomes, opting for auctions listed as Like New or Used-Good Condition might better suit your needs. We do take issues with product conditions seriously and work diligently to address discrepancies between the listed and received conditions. If you encounter a problem with an order that doesn’t match the description, please reach out to us so we can assist in resolving it fairly. I understand the frustration of feeling unable to resolve a dispute, and I’m sorry to hear about your account concerns. We encourage you to contact our customer service team directly at [email protected] or use our chat and phone support options so we can better understand your situation and work towards a resolution. Thank you for bringing this to our attention. We appreciate your feedback and are committed to improving our services.

Response from B-Stock SolutionsJul 11, 2024

Thank you for your feedback, although it appears there may have been some confusion. We were unable to find any information based on your username in our system, and our request for additional information went unfulfilled. The reference number provided is also not a B-Stock reference number, order number, customer number, or any other number in our system. At B-Stock, we specialize in online auction liquidation for business-to-business transactions, selling products by pallets and truckloads. One cannot purchase an individual item for personal use from our platform. If there has been a misunderstanding or if you believe this review pertains to a transaction with B-Stock in error, please reach out to us at [email protected]. We would appreciate the opportunity to investigate further and address any concerns you may have. Ensuring a positive experience for our customers is paramount, and we apologize for any inconvenience caused if there was a mix-up regarding your purchase. Thank you for bringing this to our attention, and we look forward to resolving any issues promptly.