Erika M.
Missing half of my order
I recently started buying from the bStocks a friend recommended me to this website. my first order was so smooth didn’t have any problems with it, so I I purchase my second order and is been giving me hell. I received half of my order. The other half is been lost with Estes, for the past month, they have done camera search to see what trailer they put it in, but they can’t seem to find it.i also filed a claim with them. I cannot sell nothing due to all my items I received are missing the second box have a love set of couch that I only received the small couch I contact bstock and they keep giving me the runaround customer service been so good always helping but is so much they can do, melissa has contact me about my dispute but they keep asking me to file a dispute and I already did more then 2 weeks ago. I cannot sell nothing that I have because literally everything that I have is missing the second box so I’m just stuck with nothing but trash. I can’t even make up the money that I put into this pallet. It’s money that I’m losing. And most of the items I received is damaged.only if I could post pictures I would post everything I have received and how damaged they come as well.and every time I ask for a call back, they never called me back but instead they emailed me and they put their phone number on the bottom and extension number but never answer . And when they reply to my email is not help because they can even resolve my issues. All the say my order is in transit. My order been with Estes since 12/17/2024 I have contacted them but all they say is lost to file a claim.
Response from B-Stock SolutionsJan 16, 2025
Thank you for sharing your experience with us. We deeply regret the challenges you've faced with your recent order, and we want to extend our sincerest apologies for the frustration and inconvenience this has caused. Your trust is incredibly important to us, and we take situations like this very seriously. To address the issue with your shipment, we’ll escalate this with both Estes and our internal teams to ensure a thorough investigation and resolution. We understand that you've already filed a claim. If your items cannot be located, we’ll work with you, the seller, and the carrier on an appropriate resolution. Please know we’re fully committed to resolving this for you and restoring your confidence in our platform.