Sharmila A.
First delivery product was defective
The initial delivery product was defective. They agreed to issue a full refund, which I am looking forward to receiving. They even offered to replace or refund the product. The customer service provided was good.
Response from BrushoraFeb 10, 2025
Dear Sharmila Thank you for reaching out and for your patience. We sincerely apologize for the defective product you received. We did respond to your email and want to ensure that your issue is resolved as quickly as possible. Please check your inbox (including spam/junk folders) for our previous response. If you haven’t received it, kindly let us know, and we’ll be happy to resend it right away. Our goal is to make this right for you, whether that means a full refund or a replacement. Please confirm your preferred solution, and we’ll process it immediately. We truly appreciate your time and understanding. Looking forward to resolving this for you. Best regards, Mike Brushora Customer Support