Binita B.
Product didn't work
I ordered the hair massager brush. It arrived on time. I charged the item as instructed but it didn't work. I emailed the customer service and they responded in 1 hour and asked me for a video. Once provided they confirmed the its defective and refunded my money promptly. Though the product didn't work but they cared enough to respond and refund hence the 3 stars
Response from BrushoraOct 2, 2024
Hello, thank you for your purchase and your review. We have thousands of orders so far, and it is expected that some products might not work. We apologize for this. Since you didn't want replacement like most customers do, there wasn't much we could do but issue you a refund.