Brushora✨ Hair and Scalp Health👩⚕️ RLT - Red light therapy | Clinically Studied🥇 #1 on RLT market, Available in Tesco⬇️ Shop Brushora Health
Brushora (brushora.com) has 14 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Mansi S.
No return processed - and no refund. The item was purchased for my husband and he did not like it, so I asked for refund. I receive a response that they don't have any warehouse to process their returns. That should not be a reason to not process a return. I still cannot return the product and get a refund. Disappointed.
Archita
I hardly got to use the product twice before I went away for 2 months, came back and it wouldn't even charge no matter how long I leave it on charge. I'm truly disappointed. I want my money back or the product replaced.
Response from BrushoraFeb 23, 2025
Hello Archita, thank you for your message. Sorry to hear about this problem you are experiencing. Please allow us to make things right, contact us at [email protected]
Sharmila A.
The initial delivery product was defective. They agreed to issue a full refund, which I am looking forward to receiving. They even offered to replace or refund the product. The customer service provided was good.
Response from BrushoraFeb 10, 2025
Dear Sharmila Thank you for reaching out and for your patience. We sincerely apologize for the defective product you received. We did respond to your email and want to ensure that your issue is resolved as quickly as possible. Please check your inbox (including spam/junk folders) for our previous response. If you haven’t received it, kindly let us know, and we’ll be happy to resend it right away. Our goal is to make this right for you, whether that means a full refund or a replacement. Please confirm your preferred solution, and we’ll process it immediately. We truly appreciate your time and understanding. Looking forward to resolving this for you. Best regards, Mike Brushora Customer Support
Miss H.
Never received the product.
Response from BrushoraJan 15, 2025
Hello Miss H. Sorry to hear about this experience. Please send us your order number to email [email protected] so that we can investigate this. If package is lost you'll receive a replacement or a refund. Thank you Mike
Alpa P.
Easy to order It takes time to deliver but the product is great.
customer
Great service. Thank you 😊
Response from BrushoraJan 1, 2025
Hello Gopi, thank you very much for your review Happy New Year!
Noorrr
It shows the battery works for 10 hrs but I used it 4 times for 10, 10 minutes and the device is dead. Also, the oil thingy doesn't work it uses less. I am very disappointed with my purchase.
Response from BrushoraDec 10, 2024
Hello Noorrr Thank you for your purchase. Sorry to hear that there is some problem with your item. To help us understand the issue and resolve it effectively, could you please send us a short video showing the problem with the product to [email protected]? This step is a standard part of our evaluation process, as it allows our team to assess the issue quickly and provide the best solution for you. We appreciate your cooperation, and once we have this video, we’ll move forward with the next steps to ensure your satisfaction. Thank you Mike Brushora Important notes: The "Brushora Red Light Therapy Scalp Massager" is designed with optimal safety and efficiency in mind. Here’s everything you need to know about its usage and care: # Charging and Battery Life: - Charging Time: The device requires a 2.5-hour charge every 10 days to maintain its functionality. - Convenience: With a long-lasting battery, you can enjoy hassle-free use without frequent charging interruptions. # Usage Guidelines - Daily Use: To ensure safety and maximize effectiveness, limit usage to 10 minutes per day. This duration aligns with recommended red light therapy protocols to avoid overstimulation. - Safety First: The brush is designed with built-in safeguards to ensure gentle and effective treatment for all users.
Kiran P.
Fine, customer service appears to be efficient, but this is my second faulty product that has failed to work after not very long. The first hair brush I had for 2 weeks and then it never turned back on, the bristles on second brush have stopped moving and this is my third time using it. I couldn't find my negative rating on their website. Perhaps they only post the 4 and 5 star reviews.
Response from BrushoraNov 30, 2024
Hello Kiran. Thank you for sharing your feedback and for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience you’ve experienced with our products. We strive to maintain the highest quality standards, and it’s disappointing to hear that this hasn’t been reflected in your experience. This is something that has never happened before with our products and are taking this seriously. We have released a new model of this product that is slightly different and all the previous malfunctioning issues are now gone. To make things right, we would like to look into this further and assist you with a replacement or a refund under our lifetime guarantee. I can see that we have replied to you via email regarding this matter and we will resolve it promptly. Regarding your review, we value all customer feedback, whether positive or critical, as it helps us improve. While reviews on our website undergo moderation to ensure compliance with guidelines, we do not exclude negative reviews. Thank you for your patience, and we’re here to help make this right for you. Brushora team
