Bruno Independent Living AidsReviews of bruno.com

As a foreword this is one of the best house toys we have. Convenient, safe, easy to use (well, almost) and reliable most of the time. I regret only scoring three stars, however response to the remote controls is sometimes erratic and somewhat unpredictable. And following Murphie’s (sic) Law, this occurs at the most inconvenient times. Also when the stairlift conducts its diagnostics, a P0 appears and flashes four times. The operator’s manual makes no reference to diagnostic P0. This matter has been related to the supplier and I am awaiting a response. By the way, supply and installation was quick and neat. The installation crew was most proficient, efficient, congenial and provided us a detailed easy to understand instruction about its use. When this glitch is resolved I will be most happy to update my evaluation.

I was hoping for a quiet smooth ride. We have the curved system. There are more pieced together sections than I would have thought. The chair bumps quite hard over each of the sections. I went with Bruno because I thought it’d be smoother than an Acorn model we had in the past. For the price, I would have thought the pieces would fit together more seamlessly. Installers said that it’s normal but the Bruno videos of their products do not seem to be so clunky. Not very impressed so far.

We probably would have sought out another brand due to the noise level and rough ride had we known. We bought two of them for our home and had them installed by the service technicians. Both with foldable rails which are also very noisy. It seems weak when rasiing the foldable ends like its struggling even on a full battery charge. It clunks when the seat is going from the straight portion over the join to the rail and it has a chattery clunk as its climbing all the way up. The rails were even properly greased by the technician. Didn't solve the issue This is the same for the both chair lifts. I can't in good conscience give it more than 3 stars.

I should say two stars. The beeping drives me crazy and the hand switch on the right side keeps falling off. But I do get up and down the stairs.

Retractable foot rest makes a clicking noise during automatic retraction. Service personnel returned but could not fix the problem. Update: I sent more information and I was told it is a design problem and they will fix it in future models not mine.

Overall, the install and equipment are good, except both remotes do not operate consistently. I'll have to get back to the installer to remedy this problem.

I order 2 stairlifts one for out side, and one for inside. It took a long time to have the equipment sent to the local installer. Once installed, I had trouble with the outside unit, supposedly designed for outside applications. It rusted out within 2 weeks, and when the local company asked for replacement parts, he was given the run around from Bruno Mgmt. Finally after weeks of waiting, Bruno decided to send some of the parts needed. I am still waiting on another circuit board for the outside lower power circuit power board. It is now operational both units. It would seem after spending $ 22,000.00 for this equipment, that Bruno Mgmt would have responded quicker and with better customer service. The local company and Installer, Ken worked very hard to make me happy. It was not their fault. Sincerely, Pete Vakakes

After two weeks of waiting for the lift to arrive it had bad parts. They had to order new parts. I requested the parts to be overnighted because i didn’t want to wait another two weeks since I had no other way of getting out of my house. My request fell on deaf ears. It took one and a half weeks to get the new parts. Everything is in and working now. Hopefully in the future the company will take into consideration of a handicap person needs to get out of their house and expedite parts.