Bruno Independent Living AidsReviews of bruno.com

We purchased a Bruno Elite stairlift in March 2021 for use by my husband, who had a stroke and can no longer walk. While we are thankful we have the stairlift, it has some drawbacks that should be considered. First, the "motherboard" on our stairlift failed three months after installation. We do not use the stairlift often, only about once a month. The lift had been used only 3-4 times when this failure occurred. Luckily it was still under warranty. Because our installer does not keep this part in stock, we had to wait for Bruno in Wisconsin to order a new one from China. We were without the stairlift for a good three weeks. Second, we wish we had not gotten the foot-rest feature. It is not meant as a step, and cannot bear any weight. When you put any weight on it by mistake, it won't return to its upright position, and it screws up the operation of the lift, requiring another service call. Third, it would make things much easier if the chair would turn at both ends of the stairs rather than just at one end. Fourth, make sure you get a good idea from your installer as to how much room the stairlift will take up on the stairs. Ours takes up over half the width of the stairs, and also prevents us from opening our front door more than 6-8 inches. It is also a problem if the user is prone to losing their balance and needs someone to hold them steady, because there is no place for an aide to walk alongside the lift. The seatbelt is a good feature, but doesn't prevent the rider from tipping over. All in all, the Bruno Elite stairlift is passable. If I had to do it over again, I'd probably invest extra money and install an elevator instead. It eliminates the need to transfer someone from a wheelchair to the stairlift and back again.

The stair lift work but should have a much stronger splice between sections. It really bumps as you ride across the splice. Also, the mounting pads popped and made lots of noise until I sprayed some WD-40 on them. Now it's pretty quiet. The top half lowers at a slower speed than the lower section sometimes. I hope it keeps working.

I believe asking for a rating when only had it working 2 weeks is a bit soon, but no issues so far. If I could remark one thing it would be you should provide option for ALL clients that use product IE growing children and not just full grown adults. My daughter is ten and seat is not adjustable to her shorter stature.

Our chair sometimes gets stuck at the top of the staircase and won't move down the track unless someone adjusts it. Also, it is sluggish at times when it is activated.

I had your stair chair lift installed on 20 July and it works very well with only one problem, the seat is too low for me. I called the installation dealer and he promised to have someone come out and make the adjustment in a couple of days. That was three weeks ago and no one has called or shown up to mitigate the problem as of this date. For something that would only take 5 - 10 minutes to rectify I would not think it would be that difficult to have someone come to make the adjustment. Your help in this matter would be greatly appreciated.

Chairs snaps, crackles, and pops in operation. Particularly noticeable where the two track sections are joined..

the lift was installed poorly, but the company did a fantastic job in redoing the install and repairing the damage

Sturdy stair lift, seat swivel is limited to 45 degrees in one direction at top of stairs making getting on and off at bottom of stairs limited, unfortunately not helpful for my situation, we are purchasing an elevator to replace the stairlift.