Bruno Independent Living AidsReviews of bruno.com

poor response - as in none - to my request to complete the installation of support components, after I spent $860 on repairs. Arrow Lift of MN: stay away from them

Had 2 Bruno stair lifts installed in May 2020, it is now May 2021 and both stair lifts are still not working properly. The dealer has been exceptional in trying to resolve the problem, but Bruno has been essentially non-responsive. Would not recommend Bruno stair lifts at all.

Purchased my Bruno Elite in 2017 through a authorized dealer out of Raleigh N.C ( asscesbility) the couple retired but assured me that there was a technician that was taking over the company,that didn't happen,I was left to find a authorized dealer to service my chair and I went with 101 mobility out of Salisbury N.C. owner is Lisa who has been trying to help me get my chair fixed,she has sent her technician out to try and fix my chair 6 times,it has not even been 6 months and the chair is doing the exact same thing as it was doing before. I have attempted to contact customer service to escalate a complaint the first time the lady didn't even call me back but I attempted to file the 2nd complaint I spoke with a Ms. Murray,she wanted the serial number and I emailed it to her the same day ,this was on a Tuesday did not hear from her than I sent another email by that Friday just checking to make sure she recieved the email of the serial number only to be ignored! I did express my concern that I felt like the chair was a lemon! Lisa with101 mobility informed me that "she is unable to fix the chair ,she could not keep sending a technician out to fix my chair because she was losing money on a chair she did not install". I went with the Bruno Elite because it was highly recommended and had the best warranty. Bruno parts are covered but what gets you is paying for someone to come out and fix the chair,the service call! Now that chair is going to have to be replaced even though it still have the warranty on parts I am not able to get anyone out to my home who can actually fix the chair! So I am faced with either trying to replace the chair or trying to find someone else to fix it! So do Bruno really have great stairlift chairs? I think not because our chair is only 4 years old and we have had some one out more than the average and the authorized dealer is saying she don't understand it either because Bruno chairs are usually good,yes I have had the chair serviced! In researching stairlift they average to last 10 years as you can see my stairlift is no where near lasting that long. I am trying to research other chairlifts because this is something my husband and I need in our home he was in a work related accident which limits his mobility and I have joint issues in which I have had multiple surgeries for. These stairlift chairs are not cheap we paid thousands of dollars for this stairlift and for it to only last this short period of time leaves me disappointed and frustrated with the entire stairlift market because when it boils right down to it,It's a rip off for people who really need them. 4/12/21 update ,I am happy to let people know that I recieved a call from Ms. Moore who represented Bruno she was very professional,she was able to find out the history of everything we have been going through, Thanks to ( Lisa ) with 101 mobility who was able to provide Ms. Moore in detail everything that they had replaced on our stairlift,I would like to Thank Lisa for her advocacy on our behalf and her compassion to help us.Ms. Moore showed compassion and understanding and was able to come up with a solution to help us solve our problem in a matter of minutes. I have to give Praise and Honor to my Lord and Savior for putting the right people in my life to help us!

Can someone from President Bruno's office please contact me. I know you would want to know how your company is treating Veterans!!!!!

This lift works well so far, it provides assistance for me. I’ve only had it for a short time but it has already proven it’s value to me.

I consistently have issues with both my stair lifts. They have replaced the arm with the switch 4 times and now they don't charge correctly ya have to wiggle them to get them to charge. I wish I had went with a different brand!

After purchasing my first Bruno I had to purchase another and after getting ill again, had to purchase a different model so I decided to purchase from the same company Mobility ASAP for the second. Big mistake. Their customer service is horrible and as of today after spending thousands of dollars I have a chair I'm still unable to use. Contacted manufacturer to no avail. The chair because of how it was measured and installed poses a threat to my safety when having to call for the EMTs. I have tried unsuccessfully to speak with the owner only to be returned to my original salesperson. After being hospitalized and returning home I received an additional bill from them after paying in full. The bill I received showed that my insurance company paid 80% and I was responsible for 20%. This was not an insurance claim.. After calling and being told that I needed to speak with Courtney, leaving Courtney several messages which she never returned my calls, I have given up. This can't be the company I purchased my first chair from because I had nothing less than excellent customer service and followup to make sure everything was working to my satisfaction. Had I known this was going to be a nightmare I would've purchased from another distributor. I like the product that Bruno makes but I believe when spending thousands of dollars the company should followup to see how they can help resolve issues between their distributor and customer instead of referring you back to the distributor who passes you from one person to another. Do not buy from Mobility ASAP which is now a branch of Mobility Works.

Had to work out some minor small issues but the local distributor/installer, 101 Mobility, has been just great - everything working great