Chihuahua88
The Stair lift does its job well in…
The Stair lift does its job well in getting a big person safely up and down a flight of stairs. The beeping is gone! Bruno got back to us the next day after reading this review and promptly made contact with their dealer to fix it. It took them five minutes.. (old review) The problem is with the beeping noise. It's supposed to stop when the person arrives at the top of the stairs. In order to make the sound stop, the rider has to turn the chair a certain way when getting off. this person, however, has neuropathy and so can't maneuver in the right way to stop the beeping. So she just gets out and the beeping will continue sometimes as as long as 45 minutes. A friend remarked, what if she got out then went to sleep upstairs? Would the sound continue all night? I think Bruno assumes a lot of the ability of the rider to move. So we all have to live with that dreaded beeping.
Response from Bruno Independent Living AidsSep 4, 2019
Hello, Bruno stairlifts are designed for applications where the starilift can be used by a single user or multiple users. All stairlifts are sent out in the “multi-user” mode by default. Multi-user mode means the stairlift will make a sound if the seat is not returned to a ridable position. This helps ensure that a second stairlift user - located on a different floor - would still be able to "call" the stairlift to their location using the remote. If the seat isn't in a rideable position, that second user would not be able to move the stairlift with the remote. If your stairlift is used by only one person or you would simply like that feature disabled, your stairlifts user mode can be quickly changed by your installing dealer. This will disable the audible warning when the seat is in the turned position We hope such an adjustment will resolve your issue and provide you with a higher level of satisfaction with your Bruno stairlift. We have messaged you privately to further assist you with this matter. Thank you for working with us! - The Bruno Team

