Bruno Independent Living AidsReviews of bruno.com

If I could give negative 10 stars I would at this point. Thursday May 1 - Deposit for Bruno Chair with Lifeway Mobility of Phoenix, told install would be 4-6 weeks as chair with electronic swivel needed to be built or something along those lines Received a call on May 22 to schedule installation, 1st available install was June 4 (almost 2 full weeks away), still within the initial window when signing/paying deposit. Wednesday June 4 - Installation of Chair and final payment Chair stops working on June 17, part required, tech needed to order a part, told the part would be in by Friday June 17. I contacted the dealer regarding the status of the part, now told part will be in the week of June 30, 1st available install date is July 1 (clearly not all that important to get the issue resolved) Tech repairs the chair with a part on July 1, we test the chair with the Tech on premise, it stops at the top of the stairs and the tech attempts to resolve the issue, which he does. We are then able to use the Chair until the evening of July 3 when the Chair just stops working completely at the top of the stairs, doesn't swivel, won't go down, is partially blocking the stairs. We contact customer service on July 4 (knowing they will be closed but hoping that they can come out on Sat July 5 or Sun July 6) to get the chair working again. Tech comes out on Sat July 5 and gets the chair moved to the bottom of the stairs so that it is at least out of the way. The chair is non operational but mostly out of the way. Tech needs to return to contact Mfg Technical support for assistance/guidance and further troubleshooting, we are told tech will return on Mon July 6, get a call that the Tech can't return until July 7. Tech lets us know that a "New" chair is required and will be here ASAP, it's now July 20 (Sunday) still no chair and no word on when the "New" Chair is going to arrive. In the meantime my mother who is 88 years old and wanted a Chair, is/was happy when the chair works. We've had the chair now for a total of 50 days, spent in excess of $5k with the Dealer. The chair has NOT been working for 32 of those 50 days or 64% of the time the chair has not worked. The other day my mom, again 88 years old, attempted to climb the stairs, she slipped/fell from stair #4 and bumped into the NON working Bruno Stairlift at the bottom of the stairs. All I can say here is that this is a lawsuit if I ever saw one. I'm not sure if the issue is with the Dealer (Lifeway Mobility) or the Manufacturer (Bruno) but this is a major issue. My brother was told by someone back in early July that this was a very important issue to them and it was being escalated. In my mind escalation means overnighting the parts necessary to make the chair work, that is what a business owner does. Again, not sure if the issue is Bruno or the Dealer or both but if I could give negative "stars" I would.

Unit has a sensor problem, no response / parts from dealership yet.

Stairlift is unusable. The chair only rotates to one side; works fine for getting on and off at the top of the stairs, but only rotates back to the stairs on the bottom, making it almost impossible to get on or off at the bottom of the stairs. Installer promised to get me a quote on the power chair that swivels both directions, but once he left, I have not been able to get a response. I cannot believe that nobody warned me of the problem when I bought the stairlift or that a company would manufacture such a useless product. I hate to do it, but since the retailer chooses not to help me, it appears as if we will have to get the attorneys involved.

Had lift for less than one year. Barely works, at times it just sets at the bottom and makes screeching sounds for long period of time. And when it does go up it jerks and goes very slowly. Most of the time it goes down ok but the top door does not close automatically. Have tried to reach the installer, T&T Technology, INC for sometime with no reply from them.

The key to our vehicle wheelchair lift broke in half while our lift was in the ground position. I can't drive the car until I get a key to lift the ramp. I took the broken key it to a local locksmith, and they did their best to duplicate the tiny key and charged me $0 since they weren't sure it would work, and it didn't. My last hope was to go through Bruno. Evidently Bruno wants nearly $18 to replace the key and $28 to ship it!!!! This is something that can be done easily for less than $10. Have we enjoyed the lift, yes, it is great. But do they need to rob you blind and take advantage of the predicament? Just put it in a small bubble envelope and mail, the key is half the size of my pinky and weighs nothing. We have enough life and medical expenses to deal with, this shouldn't be an additional burden!

After the company that installed our Bruno stair lift left, we discovered that my wife's Kimber 9mm auto pistol is missing the Bruno company has been the only people that has visited my home since it came up missing out of her nightstand next to our bed her side is the closest to the bedroom door, she remembers one of the three workers came up the stairs and came to the door looked in the bed room and looked around then walked away from the door, there is a police report with the sherifs dept, this lift was arranged and paid for by the veteran Administration.

Bruno Stairlifts are very good but the dealership Access Abilities is not good at handling your complaints. They just call it wear and tear for a stairlift that is capable of carrying the weight of 300lbs. This wear and tear cannot happen at 150lbs unless it is not properly installed. Their workmanship is poor and the stairlift is not properly supported. One area where it is rubbing on rail is not supported to bear the weight. I am not happy with this company called Access Abilities.

We purchased 2 Bruno stairlifts back in September of 2024. Overall, it's a very effective system. We have a safety concern that we believe needs to be addressed, we had the distributor that sold and installed the product out, and they agreed there was an issue, but at that point, they said they were not able to correct the problem. We've called the company and left numerous messages, yet no callback. Based on the lack of response we also have written the Better Business Bureau hoping that they will be able to get some type of response back from Bruno, but no response via this method either. You would think a company would take safety concerns very seriously, but Bruno does not! What I find interesting is that either the company is too busy with other complaints or concerns, they don't return calls, or they just don't care. Either one of those models is very concerning, and at this point, I would not recommend a Bruno system to anyone because what you need is service. If this is what they consider to be service, particularly in an issue that I believe is a safety concern, I would hope they would call you back immediately. A company is only as good as its follow-up; at this point, Bruno gets an F.