Mark G.
I was leaning "no" and am so glad I went "yes". What a help.
I was very pleased. There was a lot of support with quick responses to my questions as I debated getting this. I wanted to see pictures of real, less staged settings and got them sent quickly. In addition, they must be used to "buyers remorse" as there is a policy of refund before installation to remove pressure on the home owner. I looked online for ways to assess when to get a chair NOT set up by a company and finally decided "yes". Interestingly, after I set this up I was relieved, not worried. The process went well and the technician was informative and neat. He had to leave twice, first to get equipment, as his own truck had been disabled and afterwards again to get a part when the system was not as he wanted it. All was explained and went well. I am only surprised that there has been no "follow up" by the installing company (I guess they don't do that). I need to find a way to secure the power cord as the tiny clips did not even "survive" just sitting there for an hour or two. However, the chair is wonderful and a real help/relief. VERY glad I did this.