Bru MateReviews of brumate.com

Rotera lid broke in 5 seconds (first use). Unit was a gift to me so no receipt and no recourse.

Scratched within the first day of using. Customer service won’t do anything even though they have a “lifetime warranty”. Piece of crap.

Terrible experience. I bought a tumbler and within a few months the lid system broke. Two very cheap lines of plastic holding the lid in closed position broke easily. I then bought the same size lid on their website. I received it and the type of lid was different and not fitting my tumbler. I asked the company and they said sorry we don’t have that type of lid anymore. That was not mentioned anywhere when I bought the lid. So I now have a tumbler without a lid and a lid without a tumbler. And they only offered me 10$ credit for the trouble. I was expecting far more quality and service for the price. I will avoid their product in the future.

Purchased 2 40oz cups and 2 30oz cups. The 40oz cups ate crap. They do not keep your drinks cold or hot and the straw does not reach the bottom. It is also really hard to suck the liquid out of the cup. Tried to work with customer service but they are a joke. They said lifetime warranty but the company refuses to listen to my complaints. Don't waste your money.

So dk exact date so I just placed one. My step mom got everyone Bru Mates for Christmas, she bragged and bragged on the not leaking part. After using only a few weeks mine fell off the counter at work, YES I either hit it or sit it too close to edge. Not the aluminum but the plastic coating bent and it will not sit up. I know it was my fault, but being so new you would think Bru mate would want a customer to be happy regardless. They said because I caused it they would do nothing. Most ppl and very good products have an unconditional guarantee. My step mom and I will tell every one that the service is not good. I wasn't asking g for a refund and come on, look at the cost vs a happy customer and I'd only had a few weeks, not a life time and we expect glass to brake but should something coated in a plastic not be able to be dropped with out damaging? Just once. Poor poor policy instead of having a satisfied customer tell all, they had rather not loose a mug at cost and have an unhappy customer that will tell all

I ordered a cup and it was a different shade that was pictured online. It was more purple brown rather than the mocha color they claim. I sent an email and they take days to respond or just don’t respond. I should’ve known better and now I paid for a bottle I do not want.

Placed an order back in October, asked for support and a refund in numerous occasions. Baring in mind this is nearly FIVE MONTHS later. To find they’ve only refunded me 2/3 of what I had originally paid!! Do not recommend.

They don’t care about customers, my order still hasn’t arrived. It’s been almost 2 months. Don’t buy anything from them. :/ HORRIBLE user experience and a lot of troubles with login, communication etc. There is one person who can fire everyone in your company, including the founder and CEO, and that’s the customer. And they do it by going to your competition! Without customers, you won’t exist, scammers!