Bru MateReviews of brumate.com

STAY AWAY from BruMate!!!!! I shop online daily, this company is the absolute WORST I’ve ever dealt with. Never received my purchase, emailed countless times (only way to reach them), received the run around from several departments. I clearly stated I want to be funded asap, the exact way they charged my CC. No refund, despite finally being told a refund was issued! DO NOT ATTEMPT TO BUY ANYTHING FROM THIS DISHONEST COMPANY!!!!!!

horrible customer service no way to contact them other that email and I have yet to hear back after many emails over several months

Was delivered the wrong personalized item, for Fathers Day gift for someone, despite multiple attempts to reach someone absolutely no response from customer service. DO NOT BUY from them.

Broke the lid on second use. The lid has a lock which isn’t obvious and not clearly described in the manual which only mentions the magnet lock so assuming it opened via magnet. After a gym session tried to open the lid but snapped it. Emailed the company twice and no response, they clearly don’t care about their customers or their product. They have replacement lids for $15, perhaps this is because many other people often break the lid forcing them to buy a new one, so a nice money spinner for the company. I don’t find the mixer device that effective, the traditional metal ball is better. The lid also is a bit annoying if you wear a hat as gets in the way and it’s difficult to clean with nookes and crannies in the lid. Would be nice if they put metric measurements too, but they don’t seem to care about non-US countries. I wish i didn’t purchase this shaker and am using a better and much cheaper one now.

Worst company!!!!!! do not buy a cup they do not follow with through with their warranty policy they're awful they will treat you like crap do not order from them!!!!! Worst customer service I've ever experienced in my entire life.

My cup is only about 4 months old & the coating is peeling a lot. I contacted Brumate by email with a picture & they state that their "lifetime" warranty is only for 60 days & offer a $10 coupon which is ridiculous. I own 5 cups & this is my last.

I have two faulty screw on Trio lids... I went to the website and recently ordered 2 replacemtne trio lids.. but hte company has changed the design of the trio... so the lids don't work. I CANNOT GET AHOLD OF A PERSON.. I have emailed customer service.. I have messaged on facebook... I CANNOT GET A RESPONSE... so now I have two lids that I can't use, and two Trios that I can't use because I can't get the correct lids. CUSTOMER SERVICE MY ASS.

Your bottle will break after a year. Although this company has an express warranty for their goods, they will require you to send numerous photos and answer numerous emails before they send you a partial replacement that will not fix the issue. They refuse to replace the large components when they break. Also, after everything, my partial replacement was lost in the mail and Brumate refuses to help any further.