Bru MateReviews of brumate.com

I love Brumate! They work incredibly, I've left a drink in a slim brumate on a fireplace for 4 hours and it was still cold! Not only is the product great, the company is as well. From sales, VIP discounts and prompt replies to any order issues, I always feel confident ordering from them!

Brümate is more than a great product, it is an excellent brand and company with staff that take personal responsibility for the quality of the product and the customer experience. I could not be happier with the products I have purchased! Will be purchasing more in the future and I'm always getting compliments on my current collection. There was some shipping issues around the holidays in 2020 but the staff worked around the clock to try and get everything resolved and did an outstanding job.

Great customer service! I had to file a claim with Route (the shipping insurance company that Brümate uses) because the shipping company lost my package and it wasn't going to be delivered on time for Christmas. The same day I filed the claim (really within an hour or two), Brümate approved it and shipped out a replacement express shipping. All other contact I've had with the company has been extremely prompt and helpful. Would definitely recommend them!

I love Brumate. I have never had an issue. My recent purchase came defective and I emailed and it was answered within the hour and 24 hours I have a new cup on the way.

A wonderful product and company to match! My items(4 orders so far) have always arrived on time and well protected in the packaging. I love that they are always coming out with new products and designs!

I’ve ordered multiple times and have had a great experience each time! I have 19 of my own, plus the BackTap, and have ordered many for gifts. Shipping times were rough at Christmas, and the courier lost one package and another is quite delayed, however after reaching out to both Brumate customer service and Route, things were resolved very quickly. I was refunded and apologized to, and very quickly. Their customer service is unlike any other company I’ve encountered!

I am obsessed with BrüMate! I have at least one of every item they sell. Every single one I get makes me want to buy more. I talk to company up to all of my friends. The products are amazing and exceed my expectations every time!!

This is the highest quality company I’ve ever had the pleasure of doing business with. They are honest, up-front, with total transparency. The products are guaranteed and they stand behind that wholeheartedly. The shipping and any incidents with shipping are resolved promptly. I own multiple pieces and cannot wait to own more.