Bru MateReviews of brumate.com

This company claims to have a 60 defect warranty, but will blame the customer for not properly handling or misusing the product and does not want to honor the warranty. I had my cup for less than 30 days and my silicone straw completely broke in half on a limited edition cup. They said they can replace it but it will be with a different color that doesn't match. On another cup I had the color started to come off within the warranty period I sent in pictures and they said there was nothing they could do. Don't offer a warranty if you aren't going to honor it.

I never received my order and when I contacted customer service they made me wait 7 days to tell me that they couldn't do anything and to file a claim with the carrier. Don't trust these people with your money.

I placed an order with Brumate and also paid for shipping. I had previously bought a Brumate product on Amazon and would be the only way I would buy a product from them again. When I purchased from Brumate. The package never shipped and they put that responsibility on me. The only thing I saw on tracking was that the shipper USPS had received the label not the product. Instead of handling and owning the problem BruMate referred me to some third party insurance they had. They finally reached out and said that they wait 10 days before opening a case. For the price point that they charge and if they desire to have repeat customers this whole process was absurd.I actually like the product very much but more important to me is a company that stands by their product and their process. They clearly do not and do not seem to even want to talk to their customers.

I was a loyal BrüMate customer for years. I own a slim can cooler, two Era tumblers, two champagne cups, and at least six Leap kids cups. Unfortunately, this company has completely lost my business. The Leap kids cup lids have been the biggest disappointment. I’ve had multiple lids fail with the same issue despite normal, careful use. The plastic insert/straw mechanism repeatedly breaks, making the cups unusable. BrüMate previously replaced defective lids under warranty, which is the only reason I continued buying more Leap cups despite the recurring failures. I even contacted customer service before purchasing another one to discuss this exact issue, and no one mentioned a 60-day limit. When my newest lid broke, I submitted photos showing it had failed before the 60-day window expired. My claim was still denied. Even more frustrating, your representative had previously advised me to purchase a core color instead of a limited-edition design so a matching replacement lid would be available if I ever needed one. That conversation reinforced my understanding that defective lids would continue to be covered and directly influenced my decision to purchase additional Leap cups. Had I been told lids would instead be considered normal wear & tear after only 60 days, I never would have continued investing in your products. BrüMate markets these cups as premium products, but the lids simply have not been durable enough for everyday use. If a lid breaking after only a few months is considered “normal wear and tear,” then these cups are far less durable than their marketing suggests. What disappointed me most wasn’t the broken lid-it was the customer service. Rather than addressing the evidence I provided or the concerns I raised, I received repeated template responses that ignored the main issues. I can no longer recommend BrüMate. After spending hundreds of dollars on their products, I’ve lost confidence in both their quality and their willingness to stand behind them.

My husband received a brumate era beverage cup as a birthday gift . It was purchased in Target. It had a crack in the straw and unable to be used. My daughter set up an online return which after we opened the bag it was the incorrect one( Targets fault) We set up another return with Target, picked up the new one which was correct but with the same defect and also a clearer defect in its base! I reached out to the Brumate about how inferior the product is, sent pics and all they said was to simply return it AGAIN to Target for another.. the bragging they tout about customer service , warranty, product quality is not to be believed. I will take another trip to Target but will not be exchanging for Brumate! $50 for a poorly inspected product.

I am extremely disappointed with Brumate's product quality and customer service. My thermal flask completely lost its ability to maintain hot and cold temperatures after only 1 year and 3 months of normal use. The flask has never been dropped, mishandled, or subjected to any physical damage. The exterior is still in excellent condition with no dents or visible defects. I contacted Brumate customer support expecting them to investigate the issue or offer a reasonable solution. Instead, I received what appeared to be a generic standard response with no real effort to address the problem or stand behind their product. For a premium-priced insulated flask, I expected it to last much longer than 15 months. The failure of the insulation without any misuse raises serious concerns about the product's durability and quality control. Based on my experience, I cannot recommend Brumate products. A thermal flask that fails after such a short period and a customer service team that provides only template replies do not justify the premium branding.

Flip lids are defective. The piece connecting the rubber stopper has a thin connection of plastic that goes to the spring mechanism and keeps breaking at that point. Had bought a new replacement and a week later it breaks. Never used hard. Regular operation. Will not buy again until if/they make a solid metal version

I’ve bought two brumates, and both broke in the same spot - under the lid where the straw connects. Contacted customer service and was told it’s human error…which is odd b/c it’s the same break in the same spot. Poor quality and lazy customer service.