Bru MateReviews of brumate.com

I placed 2 orders on 11/27 and didn't receive the first order till 12/17 and the other finally showed up 12/31. I love the products themselves and have never had an issue with customer service in the past. But this go around I reached out regarding the status of my order I was basically told it was issues with the shipping company they used and to just wait as it had shipped. Very disappointed with how they handled the problems with shipping around a holiday by just saying to wait and see if it shows up. I was not offered any refund for my order or a discount for the inconvenience of not having gifts for christmas.

UPDATE: I did eventually get the items I ordered - a week after Christmas so it took over a month to get and they still had never responded to my email. I won’t order from them again. I placed an order on 11/27 for 3 Christmas presents and it’s Christmas Day and I still have not received. Their tracking number keeps giving different dates for estimated delivery but then keeps getting pushed back. I sent an email to them about 10 days ago with no response.