Bru MateReviews of brumate.com

I am writing to file a formal complaint against BrüMate Inc., an online vendor specializing in beverage containers. I have experienced a series of delays and poor customer service interactions, Date of Purchase: Sep 9, 2023 Total Amount: $152.68 (Including $41.99 Shipping) Timeline of Events: Sep 9, 2023 - Placed an order with an expected shipping date of ~Sep 30, 2023. Oct 2, 2023 - Emailed BrüMate for an update; received only an automated response. Oct 4, 2023 - Followed up due to no updates; requested a refund but received no reply. Oct 6, 2023 - Emailed again for an update and a refund; received a templated email with no resolution. Oct 10, 2023 - Finally informed that my order is "Awaiting Carrier Processing" and no refund could be provided. Oct 17, 2023 - Informed by Passport Shipping that they are still awaiting the package from BrüMate. Despite BrüMate Inc.'s advertised 3-5 business day shipping policy, and a specific promise for my pre-ordered items to ship around Sep 30, 2023, my order remains unfulfilled as of Oct 17, 2023. To add to this, their customer service has been non-responsive and dismissive, refusing to issue a refund or provide a clear solution. This experience has been incredibly frustrating and serves as a poor reflection of consumer protection standards.

I can give no review on the product because I never received it .. the customer service is TERRIBLE no response at all other than a automated sorry we can help you right now

If I could give this company less than one star, I would do that immediately. Terrible service, emails go responded to for days/weeks. It took almost a month to even get my original order; upon receiving it one of the caps malfunctioned within ONE day - to this day, over 6 weeks later I do not have a functioning cap for my water bottle. No other way to connect with them other than email and even then, it is an extremely long time before a reply is received.

I didn’t receive my cooler ($400). I tried contacting them through Social media and their “contact support” (only e-mail). However, I didn’t receive any non-generic response with no solution but to CONTINUE waiting. I asked to cancel the order…ignored. One thing they did promptly though was charging me. This is one of these new typical companies that rely on social media and influencers lying and promoting them…. just junk with a fake brand. I ended up contacting my bank.

I would not recommend this product “ROTERA 65 oz” because the cap has a defect. I’ve already gotten multiple cap replacements and the same thing keeps happening over and over again. The price is pretty high so I expect a good quality product, not one that keeps breaking on me. Every time I’ve gotten a replacement cap I have to wait a long time for the new one to ship so I haven’t even been able to use the bottle much. The first time I reached out to them they offered a replacement cap, I was still on time to return it then but o chose to give it another try, only for the same issue to happen again. Now my return window is closed and I’m stuck with a product that does not work and I lost the money I paid for it. I’ve tried to reach out to them multiple times and I don’t get an appropriate answer.

Ordered the 55 qt cooler as an anniversary gift for my husband. As soon as I clicked purchased, I remembered we get a discount through govx. So I ordered through them and tried to cancel my original order since it had been less than 24 hours from when I initially ordered. (I ordered on a Sunday evening and had to wait till Monday to hear back). They replied and said it was too late to cancel and I’d have to wait till I received the cooler and then I’d be responsible to return it - at my expense. The cooler has not even shipped out yet and there’s no way to cancel the order???? Awful customer service. I will reject both deliveries and dispute the charges now.

The Brumate cooler spout is IMPOSSIBLE to get back together after cleaning. It took 45 minutes and two men to thread it properly and tight enough to get the spout working again. It shouldn’t be that hard! The threads have 1mm to be aligned correctly. There needs to be more thread room to make it easier to put back together. For the price paid, I definitely wouldn’t buy again nor recommend to friends.

Ok so their shipping is very pricey and takes way too long at least for a Canadian order. Then, on top of that they offered a "Mystery gift" supposedly worth between 25 and 40 dollars US. So since their shipping is expensive I opted in. They sent me a clearance item selling for 17.50!! Not even close to the value they advertise and what's worse.is it was a horrible color no one would want and surely the reason it was on clearance. I reached out. It took them too long to answer and I got the "too bad so sad" and they reinforced that mytery items sales are final and non-returnable and no exchange..Not even if I paid postage. DO NOT REWARD THESE JERKS WITH YOUR BISINESS!!! Buy cheaper and better elsewhere!!!