Bru MateReviews of brumate.com

I have the Nav XL (32oz) in dark aura. Pros: the color is lovely, it keeps drinks warm for an adequate amount of time. Cons: the design is awful. The cap frequently leaks and gets stuck so it's impossible to open. It is the most poorly designed travel mug lid I've ever had. I've had it less than a year and it's completely unusable now, not a single person I know can remove the lid. When I left a review on the BruMate site it was never posted. When I asked them why, they said it was posted. It's not, my review is not on their site. They get around large numbers of negative reviews by filtering them on product color and frequently changing colors available. That, or they hide/remove negative reviews instead of improving their products. Overall, they are a shady company with poor quality travel mugs.

The 3 in1 does NOT keep drinks cool, and after spending $30 for it, you have to spend more to fit a popular Coors Light can! After several contacts with the company, they are more about their policies than real customer service. They do not listen or care and I will never do business with them again - not that they care.

This company’s service is absolutely horrendous. 1 week shipping time, incorrect/incomplete products sent, over a week response time with customer service not to mention the customer service was rude and basically said I should be happy with a 1 week response time…. I returned all several hundred dollars worth of products due to their poor service. If I have an issue with a product in this price tier compared to its competitors, I should have a resolution in a week (new part or product in hand) not my first response at 1 week. I’m not sure where the company’s profits are going, but they should be putting some towards customer service if they want to keep people loyal to their brand.

I DO NOT RECOMMEND THIS BUSINESS after purchasing a 32oz Mug for $92 Australian Dollar's and using it 4 Time's only to have the Lid Seal become Faulty and Not Seal. I took photo's and sent an Email asking for a New Seal..Apparently These item's come with a lifetime warranty.. INCORRECT information there.. They do offer a Link to Purchase a New Lid because they don't have replacement parts. AGAIN I DO NOT RECOMMEND PURCHASING FROM THIS BUSINESS, THEIR PRODUCT'S ARE RUBBISH AND THEIR AFTER SALE'S CARE IS PATHETIC.. very unhappy customer.

Purchased the Era bottle from Brumate via amazon. The handle was wonky when it arrived and the allen key screws on the handle would not tighten. I contacted brumate but because I had purchased from amazon (sold by amazon) and not amazon (sold by brumate), they would not refund or replace as it did not qualify for a warranty (BEWARE). needless to say a couple of weeks later the handle broke off and now I have a handle-less bottle which is not ideal.

SAD, terrible customer service. I never received my product so I asked them to just cancel my order and refund me. Within 20 minutes they emailed me back that they had shipped my product. Now I have to pay to get my money back by shipping it back to them! Terrible company. I’m a business owner myself, and I would never treat my customers this way.

POOR CUSTOMER SERVICE / QUALITY CONTROL. Bought the Era after waiting for months. Arrived with bottom peeling off / scratched. Rather than send me a new Era, they wanted me to superglue on a new base!! SO BAD! I refused & then they wanted me to cover postage to return it. Disappointed because I really thought they stood by their brand.

Bought a $24 mug ($32 order with shipping/tax). It was literally thrown into a poly mailer bag as-is. There was no box or bubble wrap or any kind of packageing to protect it. So of course, it arrived with a damaged lid - the top flap totally broken off. I contacted them asking for a return/refund, or a replacement. They told me they would mail me out a replacement lid. Fine, ok, that works. 2 weeks later, I have no order confirmations, tracking or anything. So I message them and they say "oh yeah, the lids are on a 2-3 month backorder, you'll get it then". I'm like "yeah no, that doesn't work for me". So they say "ok, you can pick another item, but we don't have the color you ordered so you'd have to pick something else." I ordered it specifically for the color (purple aura), so I say "Nope, I don't want another color, I want what I ordered or I want a refund". So they take a week to get back to me, then tell me they had to get "special authorization" to issue a refund - which they would do only once the cup was received back to them. Mind you, all of this ridiculous back and forth is for a $32 order. So I mail the item back. It's been 3 weeks, no refund. So today, I am fed up and I file a CC dispute. Within 20 minutes I get an email that they are issuing a refund - but its for the price of the product - not for the tax I paid or the shipping. I don't care that much about $8 that they shorted me, but it's the priniciple that at every turn, they've fought me to avoid taking any responsibility. They'd rather upset a customer and short me by $8 on my refund, than just do the right thing and refund me for the full value of my order that they shipped without any padding or protection. Absolutely insane the lengths they will go to save a few dollars, without any regard for customer retention. I placed this order in February and here we are at the end of April, still dealing with it - over 15 emails sent back and forth, all over $32. I hope the $8.27 they spent 2 months trying to siphon from me was worth me leaving this review on all of their channels. Nice job Brumate.