Brownmed, Inc.Since 1965, Brownmed has been dedicated to providing innovative wellness and recovery solutions that help people feel better, recover faster, and live well. We take pride in our long history of creating products that improve health and enhance quality of life. As a family-owned business, we have locations in Spirit Lake, IA, and Boston, MA. Our mission is to continue developing products that support your wellness journey, whether you're recovering from an injury, managing a condition, or just looking for ways to feel your best. Learn more about us, our story, and our 13 brands of products by visiting our website at https://www.brownmed.com/. Stay connected with us on social media (@brownmedinc) for updates, tips, and more!
Brownmed, Inc. (brownmed.com) has 524 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Wallace
cheap quality threw away after first attempt to use
Response from Brownmed, Inc.Mar 24, 2026
Hi Wallace, We’re sorry to hear about your experience that’s certainly not what we want for our customers. Our ER Sling is designed for short-term use, but we understand it didn’t meet your expectations. Our customer service team will be reaching out to learn more and help make this right. We’d also be happy to talk through some alternative options that may better fit your needs.
Mark P.
I was taken care of wonderfully
Response from Brownmed, Inc.Mar 16, 2026
Hi Mark, Thank you for your kind review! We’re so happy to hear you felt taken care of. Providing great customer service and support is very important to us, and it means a lot to know you had a positive experience. Thank you for choosing us!
Joseph F.
Splint is TOO tight and is NOT washable
Response from Brownmed, Inc.Mar 24, 2026
Hello Joseph, Thank you for your feedback. We’re sorry to hear the splint felt too tight and didn’t meet your expectations. Fit and comfort are very important, and we understand how frustrating this experience can be. Our customer service team will be reaching out shortly to better assist you and help find a solution, including sizing guidance or an exchange if needed.
Carlene P.
Offered a quick resolution to a shipping problem. Took ownership of an error made.
Response from Brownmed, Inc.Mar 16, 2026
Hi Carlene, Thank you for your kind review! We’re glad we could provide a quick resolution and take care of the shipping issue. Taking ownership and making things right is very important to us, and we’re happy to hear you felt supported and well taken care of. We truly appreciate your feedback!
Lucy
This ice cap stays cold for longer than others I've tried, without too much weight! I'd prefer it with even less compression, but this feature is also less overwhelming than other ice caps I've tried. Great product!
Response from Brownmed, Inc.Mar 16, 2026
Hi Lucy, Thank you for your great review! We’re so glad to hear that the ice cap stays cold longer than others you have tried and is comfortable to wear. We appreciate your feedback about the compression level. It helps us continue to improve our products!
Maria G.
I used the cap a few timed before leaving a review but honestly on the first use I was satisfied. It was instantly relieving especially around the temples. As someone with chronic headache/migraines I have been skeptical that this sort of product could make any difference. However the compression with the cold was a game changer for me. Especially in helping avoid a headache from getting worse. I did not use it warm only cold. The compression is not overwhelming and feels evenly distrubuted so that you feel a sense of relief wherever you need it placed. The thick gel material gets cold but not overpowering even after hours in the freezer it remains smooth, even, and does not get firm. Even once the cold fades after about 30 minutes it remains cool enough and the compression is enough to provide some relief. The flaps over the eyes flip up so you can see while using it. This is helpful but if my head is particularly sensitive it does feel like it adds to the compression a bit. This would be my only thing to improve or figure out the most comfortable way to place it if that was the primary way I planned to use it. I also like that you can easily keep it in the fridge in the reusable bag it comes in. I received this product to review but have already purchased another one for my sister.
Lisa B.
I ordered the compression gloves and computer wrist glove because they are Arthritis Foundation Ease of Use products. They feel great and have helped alleviate the discomfort I am feeling. The items were delivered quickly with no issues.
Response from Brownmed, Inc.Mar 16, 2026
Hi Lisa, Thank you so much for your wonderful review! We’re thrilled to hear that the compression gloves and computer wrist glove are providing relief and making a positive difference for you. It’s also great to know that your order arrived quickly and smoothly. Your feedback means a lot, and we’re so glad you’re enjoying the products!
Donna S.
Your customer service
Response from Brownmed, Inc.Mar 16, 2026
Hi Donna, Thank you for your review! We truly appreciate your kind words about our customer service. Our team works hard to provide helpful and responsive support, so it’s wonderful to hear that it made a positive impression. Thank you for taking the time to share your experience!
