Brownmed, Inc.Reviews of brownmed.com

Response from Brownmed, Inc.Jun 17, 2026

We're sorry for the frustration this experience caused. Unfortunately, the item you ordered was found to be out of stock after your order was placed, and we understand how disappointing that was. We can confirm that your refund has now been processed, and we have also reached out to you privately regarding this matter. We appreciate your patience and the opportunity to resolve the situation. Thank you for your feedback.

Response from Brownmed, Inc.Apr 6, 2026

Hi Michelle, Thank you for bringing this to our attention, and we’re so sorry for the delay with your order. According to the tracking information, your package shipped on March 18 but appears to have been delayed in Massachusetts. We typically receive notifications from UPS regarding delays, but unfortunately, we were not made aware of this situation so we truly appreciate you flagging it for us. Our customer service team will be reaching out to you directly. In the meantime, we’ll also be sending a replacement order at no charge via expedited shipping to ensure you receive your items as soon as possible. We appreciate your patience and look forward to making this right.

Response from Brownmed, Inc.Mar 24, 2026

Hi Wallace, We’re sorry to hear about your experience that’s certainly not what we want for our customers. Our ER Sling is designed for short-term use, but we understand it didn’t meet your expectations. Our customer service team will be reaching out to learn more and help make this right. We’d also be happy to talk through some alternative options that may better fit your needs.

Response from Brownmed, Inc.Feb 11, 2026

Hi James, We’re very sorry for the delay and understand how frustrating this is. We did experience a system issue with our order processing that affected some shipments, and we sincerely apologize for the inconvenience. Our customer care team will be reaching out to you directly to provide an update and make this right. Thank you for your patience, and we appreciate you bringing this to our attention.

Response from Brownmed, Inc.Feb 11, 2026

Hi Sandra, We’re truly sorry for this experience and completely understand your frustration. Unfortunately, we did experience a system issue with our order processing that impacted a small number of orders, and we sincerely apologize for the delay and lack of communication this caused. Our customer care team will be reaching out to you directly to make this right as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience while we resolve this.

Response from Brownmed, Inc.Jan 5, 2026

Hi Keli, Thank you for sharing your feedback. We’re glad to hear the gloves fit nicely, but we understand they weren’t quite what you expected. Our compression gloves are designed with a soft knit material to provide gentle support and comfort while maintaining mobility, rather than fully restricting movement like compression socks. Our customer service team will be reaching out to you directly to better assist and ensure you get the support you need. We also appreciate your feedback and will share it with our product development team as they continue to improve our products. Thank you again for taking the time to share your experience.

Response from Brownmed, Inc.Dec 9, 2025

Hi Paul, Thank you so much for reaching out. We’re really sorry for the frustration this has caused. Your order shipped on 12/1, and the UPS tracking number 1Z533535YN46774999 shows it was delivered on 12/5/25. We’re currently reviewing the delivery notifications to understand what may have caused the confusion. A member of our customer service team also called and left you a voicemail so we can help get this resolved quickly. Please don’t hesitate to reach out. We’re here to make sure everything is taken care of for you.

Response from Brownmed, Inc.Dec 2, 2025

Hi Virginia, We’re very sorry for the inconvenience that’s not the experience we want for our customers. Our team reached out because the medium size arthritis gloves you ordered was temporarily out of stock and we needed to confirm whether you preferred to wait or receive a refund. Since we didn’t hear back by the response date, your order was refunded so you wouldn’t be charged for an item we couldn't ship at that time. The good news is that the medium size is now back in stock. If you’d still like the gloves, you’re welcome to place a new order, and we’ll make sure it ships out right away. As a thank-you for your patience, please enjoy 20% off your next purchase with code FRIEND at checkout. If you have any questions or need help placing a new order, feel free to reach out to us at [email protected]. We’re here to help and would love the chance to provide a smoother experience. Thank you.