Brownmed, Inc.Reviews of brownmed.com

Response from Brownmed, Inc.Jun 16, 2025

Hello Maria, Thank you for taking the time to share your feedback. We're sorry to hear about your experience. The silicone band is included to help keep the sleeve securely in place, but we understand that some individuals may have sensitivities they’re unaware of until a reaction occurs. We appreciate you noting that the sleeve provided good compression otherwise. Our customer service team will be reaching out to you directly regarding a refund. Your comfort and satisfaction are important to us, and we truly appreciate your input.

Response from Brownmed, Inc.Jun 16, 2025

Hello Florence, Thank you so much for the thoughtful review! We're glad to hear your knee sleeves arrived quickly and, more importantly, that they’re helping provide relief and support for your arthritis. That’s exactly what we hope for. We also appreciate your feedback about the size guide. We’re always looking for ways to improve the customer experience, and we’ll definitely take that into consideration. Thanks again for taking the time to share your experience!

Response from Brownmed, Inc.Jun 16, 2025

Hello, Thank you for your review! We're so glad to hear the product has continued to help with arthritis discomfort and swelling over the years. It means a lot to know it's made a lasting difference for you. We appreciate your continued support and thank you for your business!

Response from Brownmed, Inc.Jun 16, 2025

Hi Charles, Thank you so much for the kind review! We're happy to hear our team was able to respond quickly and provide the support you needed. We always aim to offer helpful solutions and timely communication, so it's great to know that came through. We truly appreciate your feedback!

Response from Brownmed, Inc.Jun 2, 2025

Hello Irene, Thank you for sharing your feedback. We apologize for any inconvenience caused by our customer service being unavailable over the weekend, which likely explains why your call wasn’t answered. Rest assured, a member of our team will be reaching out to you today to provide assistance. We appreciate you taking the time to let us know about your experience and look forward to speaking with you soon!

Response from Brownmed, Inc.Jun 17, 2025

Hello Jeff, Thank you so much for the 5-star review! We're thrilled to hear you discovered our IMAK Eye Pillow at a recent tradeshow and that it's become a go-to for travel. We love knowing it's making a difference in your routine. Safe and relaxing travels ahead!

Response from Brownmed, Inc.Jun 17, 2025

Hi James, Thank you for your feedback. We’re glad to hear you like the wrap and had a good experience with our company! We appreciate your note about the ice packs. We’re excited to share that a new and improved version of our Polar Ice packs is launching in just a few months. Stay tuned. We’d love for you to try it out and feel the difference!

Response from Brownmed, Inc.May 22, 2025

Hello, We’re sorry to hear the knee sleeves didn’t work out for you that’s certainly not the experience we aim to provide. Our customer service team has been in touch, and we just wanted to reassure you that a full refund is issued once the product is returned. We understand that return shipping costs can be disappointing, and it’s something we’re actively reviewing to make the process better for our customers. We truly appreciate your feedback and will be passing it along to our team as we continue working to improve. Thank you for giving us a try, and we’re sorry to hear we missed the mark this time. – The Brownmed Team